Customer Service Representative

1 week ago

Marlow, United Kingdom Partner Retail Services Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and problem-solving skills.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers through various channels, ensuring their needs are met and exceeded.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell products and services, enhancing the customer's brand experience.
  • Product Knowledge: Stay up-to-date with product information and features, utilizing internal training platforms to ensure knowledge remains current.
  • Records Management: Accurately manage customer records and data across call centre databases.
  • Communication: Develop and maintain strong relationships with customers, stakeholders, and team members through effective verbal and written communication.
  • Problem-Solving: Analyze customer issues, provide solutions, and escalate as necessary to ensure customer satisfaction.

Requirements:

  • Commercial Awareness: Demonstrate a commercially-minded approach to every customer interaction.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Technical Skills: Proficient in using various business platforms and systems to navigate customer queries.
  • Teamwork: Collaborate with colleagues to achieve team and individual targets, ensuring seamless customer experiences.
  • Results-Oriented: Focus on delivering high-quality results, meeting and exceeding sales and customer satisfaction targets.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure, with opportunities for growth and development.
  • Training and Development: Access to internal training platforms and opportunities for professional growth and development.
  • Collaborative Environment: A dynamic and supportive team environment, fostering collaboration and innovation.

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