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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our Operations department as an E-Commerce Customer Service Agent. As a key member of our Customer Service, Business to Consumer team, you will be responsible for providing exceptional customer service and support to our customers through various channels.
Key Responsibilities:
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Order Management: Manage customer orders from receipt to delivery, ensuring accurate and efficient processing.
- Communication: Effectively communicate with customers, internal stakeholders, and third-party vendors to resolve queries and issues.
- Problem-Solving: Analyze and resolve complex customer complaints and escalate to relevant stakeholders as needed.
- Process Improvement: Identify areas for process improvement and provide feedback to enhance customer service and operational efficiency.
Requirements:
- Experience: Previous experience in a customer-facing role, preferably in e-commerce or customer service.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Knowledge: Familiarity with CRM systems and relevant legislation, such as the Consumer Rights Act and Distance Selling Regulations.
- Personal Qualities: Self-motivated, passionate, and enthusiastic approach to work, with a strong focus on delivering exceptional customer service.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Benefits: A range of benefits, including holiday and private benefits, to support your well-being and career development.
- Opportunities for Growth: Opportunities to develop your skills and advance your career within our growing team.
