Customer Service Representative

3 weeks ago


Marlow, United Kingdom Techtronic Industries - TTI UK Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as an E-Commerce Customer Service Agent. As a key member of our Operations department, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage customer orders and provide updates on order status and delivery tracking
  • Communicate effectively with internal and external stakeholders to resolve customer complaints and issues
  • Provide feedback on the efficiency of the customer service process and suggest areas for improvement
Requirements
  • Previous experience in a customer service role, preferably in an e-commerce environment
  • Knowledge of CRM systems and ability to use them effectively
  • Understanding of relevant legislation, including Consumer Rights Act and Distance Selling Regulations
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to our Employee Assistance Programme, providing confidential support and guidance


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