Customer Service Representative

3 weeks ago


Marlow, United Kingdom Techtronic Industries - TTI UK Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Operations department as a Customer Service Executive. As a key member of our Customer Service Business to Business team, you will be responsible for working with customers to resolve enquiries and provide exceptional service.

Key Responsibilities
  • Manage customer orders and ensure timely delivery of products
  • Process complex orders via SAP and maintain accurate records
  • Provide pricing and delivery information to customers
  • Handle customer complaints and escalate issues to relevant stakeholders
  • Prepare and distribute customer activity reports
  • Communicate with internal and external stakeholders to resolve customer queries
Requirements
  • Proven customer service experience in a business-to-business environment
  • Excellent data entry, typing, and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • SAP knowledge and sales order processing experience are desirable
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Free on-site parking
  • Non-contractual work-from-home option
  • 25 days holiday + bank holidays
  • Private medical and dental insurance
  • Group life assurance benefits
  • Annual gym allowance
  • Discounted Milwaukee and Ryobi products
  • Access to our TTi Benefits Hub

We are committed to the wellbeing of our employees and offer an Employee Assistance Programme, providing access to a confidential helpline 24/7.



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