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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Agent at Partner Retail Services.
Key Responsibilities- Provide exceptional customer service and support to our clients, ensuring a positive experience and building long-term relationships.
- Cross-sell and upsell products and services to enhance customer satisfaction and loyalty.
- Identify customer needs and provide tailored solutions and alternatives to meet their requirements.
- Manage customer records and data across our call centre databases.
- Stay up-to-date with product knowledge and processes through internal training and development.
- Deliver high-quality customer service and support, meeting or exceeding performance targets.
- Passionate about delivering exceptional customer service and building strong relationships.
- Ability to prioritize workloads and manage multiple tasks effectively.
- Commercially aware and able to approach conversations with a sales mindset.
- Previous sales experience is desirable but not essential.
- Knowledge of the retail industry and a passion for delivering excellent customer experiences.
- Confident communicator with strong verbal and written skills.
- Computer literate and proficient in using business systems and platforms.
- Deliver multi-channel support to customers, including phone, email, and in-store support.
- Act as a liaison between customers and store teams to maximize customer satisfaction and minimize impact on store operations.
- Navigate various business platforms and systems to resolve customer queries and issues.
- Manage customer escalations and resolve issues to a satisfactory conclusion.
- Meet or exceed performance targets, including sales, customer satisfaction, and service metrics.