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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide timely and effective support to clients via phone, email, and other communication channels.
- Order Management: Manage client orders from receipt to completion, ensuring accurate and efficient processing.
- Enquiry Handling: Respond to client enquiries in a professional and courteous manner, providing clear and concise information.
- Return and Refund Management: Process client returns and refunds in accordance with company policies and procedures.
- Communication: Liaise with internal stakeholders, including sales and marketing teams, to ensure seamless communication and resolution of client issues.
- Experience: Previous experience in a customer-facing role, preferably in a call centre or customer service environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Knowledge: Familiarity with CRM systems and a strong understanding of customer service principles and practices.
- Education: Relevant qualifications or experience in a related field.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
