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Customer Service Administrator

8 months ago

Marlow, United Kingdom Bucks and Berks Recruitment Full time

**JOB SUMMARY**:

- Full Time, Permanent- Hybrid- Marlow, Buckinghamshire- Salary: Up to £24000 per annum- REF: 98900Fantastic opportunity for a confident and bright graduate or someone with at least 6 months admin experience to join our client, a growing company in Marlow.

As part of their After Sales Warranty team, your administration support to colleagues will be fundamental in allowing the team to remain responsive and efficient for all customers, and Service Partner needs.

You will be a point of contact for customers, and seek to resolve their queries, exchange requests, or returns as quickly as possible.

Full training will be given - Monday to Friday 9am - 5pm. Hybrid working. Excellent benefits package.

**Main Responsibilities**:

- Providing administrative assistance to the warranty team allowing them to remain responsive to customer needs.
- Being a point of contact for customers ensuring their journey leads to satisfaction during product enquiries, returns, or exchanges.
- Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes.
- Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively.
- Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels.
- Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe.
- Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service.

**What You Will Need**
- Excellent interpersonal skills to enable effective communication at all levels within the organisation
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- An understanding of returns and queries processes within a customer support environment.
- Competent in Excel, Word, and Outlook

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

**LUCY CAMERON**:
Principal Consultant
- call
01628 898899- person