Bookings Administrator

7 months ago


Marlow, United Kingdom Superstars Full time

**Job description**

Superstars provide bespoke luxury experiences, hospitality, artwork, and memorabilia which we sell at events via our Silent Auction services. This happens at some of the most prestigious and sought-after events across the world which include high profile charity dinners, business awards and prestigious sporting events worldwide. We pride ourselves on going the extra mile to deliver the very best service to all our customers. We offer a seamless service from start to finish with an extremely high level of attention to detail.

Superstars are looking to recruit a full-time, permanent **Bookings Administrator** to join our expanding team, based in Marlow, Buckinghamshire. This role is an excellent opportunity for a professional who has amazing administrative skills looking to develop a career in a growing company. This is a varied role where you will deal with all areas of administration as well as manage your own small portfolio of experiences.

You will need to be naturally gifted at and enjoy pushing projects and tasks through to completion to ensure the desired outcomes are achieved. You will also need to be extremely organised and have a welcoming telephone manner.

**Key Responsibilities**
- You will be given your own portfolio of experiences to manage. This will involve dealing with the supplier, communicating with customers, and delivering a first-class customer experience.
- Be comfortable acting as the ‘glue’ that holds the team together.
- You will be given your own portfolio of experiences to cultivate and sustain strong partnerships.
- Be responsible for issuing experience vouchers using a variety of software’s.
- Assist the Head of Experiences and Experiences Manager with general administration duties.
- Build rapport and customer engagement.
- Problem solve and handle customer complaints.
- Obtain customer feedback.
- Be involved in gift wrapping service.
- Attend weekly team meetings.
- Engage with customers to build trust.
- General data management - keep CRM and spreadsheets up to date.
- Be able to follow company procedures.
- Collaborate with internal teams to ensure the delivery of product and services aligns with customer expectations.
- Assist with ad hoc projects and administration.

**Ideal Person**
- You must be able to demonstrate a ‘can-do’ attitude.
- The role will involve conversing with customers over the phone so a polite & welcoming telephone manner is a must.
- Outstanding customer service and communication skills.
- Enthusiastic and positive attitude with a proactive approach.
- Good understanding of Microsoft Office including Excel.
- No Politics, No Micro-Management, we don't do office politics, and we certainly don't believe in micro-management. We focus on actions and delivery, and we're all about fostering a culture where every individual can thrive.

**Package & Benefits**

**Salary**: £23,000 to £25,000 (depending on experience)

Monday - Friday, 9am - 5:30pm, office based.

**Benefits**:

- 20 days holiday, with an additional day added each year at the company - capped at 25 days.
- Birthday day-off
- Salary sacrifice pension scheme
- Occupational sick pay scheme
- Life Insurance
- Casual Dress code
- Social events
- Discounted products
- Pizza Friday

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Marlow, SL7 1NT: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SSBOOK04



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