Service Desk

5 days ago


Marlow, United Kingdom Bucks and Berks Recruitment Full time

Our client, a vibrant and growing telecommunications company, is seeking a bright and motivated Service Desk & Customer Service Administrator to join their team.

This is an extremely varied position dealing with all aspects of customer service and order processing. The role will involve general duties ranging from processing and despatch of daily orders, responding to customer requests / queries, managing customeraccounts and general maintenance of the database.

Although the role includes some basic technical duties, full training will be provided. Shifts include - 8.30-5.00, 9.00-5.30 and 9.30-6.00.

Great benefits including gym and restaurant on site, free parking, free bus service to and from Maidenhead throughout the day

No technical knowledge is required

**Key duties & responsibilities**
- 1st line support for diagnosing connectivity problems/issues
- Logging phone calls and triaging queries
- Providing operational support to the business
- Ensuring the systems is kept up-to-date and accurate
- Liaising with networks to troubleshoot and diagnose faults
- Processing and preparing orders for dispatch
- Managing and supporting dealer/customer relationships
- Arranging and provide training to customers via our online portal
- Ad hoc duties as required

**Key skill and competency requirements**
- PC literate, high level of Excel competency (Intermediate as a minimum)
- Excellent attention to details skills are essential
- Must have the ability to work unsupervised and on own initiative
- Highly organised coupled with the ability to prioritise effectively
- Ability to thrive in a high pressure, fast paced work environment
- Excellent team player, personable and able to operate at all levels
- Confident dealing with large amounts of numerical data
- Smart and professional appearance

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for apermanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).



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