Customer and Events Officer

2 weeks ago


BarrowInFurness, United Kingdom Westmorland & Furness Council Full time

Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**:
**Job reference**

REQ00000016925

**Date posted**

14/06/2024

**Application closing date**

23/06/2024

**Location**

BARROW-IN-FURNESS

**Salary**

Grade 8 £29,777 - £30,296

**Package**

**Contractual hours**

37

**Basis**

Full time

**Attachments**

**Customer and Events Officer - WMF1195i**:
**Job description**

**INTERNAL ONLY**

**Westmorland and Furness Council**

**Salary: £29,777 - £30,296**

**Hours: 37 hours per week**

**Location: The Forum Theatre, Barrow in Furness**

**Contract: Permanent**

**About this opportunity**
- The Forum is a vibrant venue in the heart of Barrow Town Centre with a varied events programme and a busy conferencing centre. Westmorland and Furness Council host and support many events including: community celebrations, Civic events, music concerts, theatre shows, outdoor performances and festivals.
- This is an exciting opportunity for an individual to join an already well-established team and be part of the Thriving Communities directorate.
- The Customer and Events Officer role is to support the Forum and other cultural venues across Westmorland and Furness by providing specialist front line service to users, hirers, community groups, professional touring companies, stakeholders and partners of cultural venues from beginning to end of the process.
- **Key job specification**:

- Managing events from beginning to end, including taking booking, preparation for event (e.g. ensuring correct staffing levels and insurance, completing any documentation), providing Duty Officer support during event, and providing event feedback and financial breakdowns after the event.
- Taking ownership of financial processes, in accordance with the Council’s procedures and regulation. For example, processing invoices, sundry debtors, orders, quotes for events, invoices, financial settlements for private hirers and touring productions, daily banking, income collection.
- To maintain and continuously improve effective use of existing day to day systems and actively assist in the introduction of new systems and techniques to generate efficiencies and improved ways of working.
- Managing databases, including accurate data input of invoices and financial Information. Providing information when required, working within GDPR guidelines to ensure compliancy and security of information.
- To act as Duty Officer for the venue and give instruction to front of house and box office staff to ensure health and safety legislations are followed, supporting up to 500 people per event.
- As the first point of contact, demonstrating excellent communication to provide advice and guidance to customers, other agencies and other teams within the Council, ensuring high levels of customer satisfaction.
- Planning and organising own work and co-ordinating with other team members. Providing support to box office staff and assisting with the management of the box office system.
- We are looking for an enthusiastic person, who has a real passion for the cultural sector, excellent customer service and an aptitude for working with financial information.
**What can we offer you**
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
- A 12-month digital trial (from 1 June 2024) of a new scheme that allows free workplace car parking for employees in all Westmorland and Furness Council owned car parks between Monday to Friday.

**Application and Interview information**

**Closing date: 23 June 2024**

**Interview date: 28 June 2024**
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
- **Safer Recruitment**
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
- **Equality, Diversity, and Inclusion**

- As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.



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