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Customer Service

4 months ago

BarrowInFurness, United Kingdom Concept Health Technologies Limited Full time

**Concept Health Technologies **- are looking to recruit an enthusiastic **IT Help Desk Team** member to join our very fast paced and highly motivated team, specialising in Virtual Reality Rehabilitation Programme.
- Setup Augmented Reality and Virtual Reality Kits for Customers/Patients
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- The post requires travelling to customer locations in England, driving licence is essential.

**Skills**:

- Proven experience as a **help desk technician** or other customer support role
- Tech savvy with working knowledge of office products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and able to manage difficult conversations

Experience in IT is essential and great communication skills are a must, as we provide a service to patients that need support but also easy-to-understand instructions if issues arise.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £16,773.00-£28,251.00 per year

**Benefits**:

- On-site parking
- Wellness programme

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day shift (preferred)

Work Location: One location

Reference ID: CHT - SDT-22/02