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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service – Personal Banker in Barrow in Furness.
As a key member of our branch team, you will be responsible for providing exceptional customer service, guiding and supporting our valued customers, and helping them achieve their financial goals.
Key Responsibilities- Provide proactive and personalized support to customers, understanding their needs and helping them with their banking requirements.
- Complete general banking requests, such as payments, balance inquiries, and transfers, with high levels of accuracy and efficiency.
- Help customers understand the different ways they can bank with us and the range of services we offer.
- Identify opportunities to help customers with simple financial products and collaborate with other teams to provide a seamless customer experience.
- Motivated and driven to develop your career, with a customer-centric approach to your work.
- Strong communication skills, with the ability to highlight the benefits of our products and procedures to customers in a clear and concise manner.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
We offer a comprehensive structured training program, on-going coaching and support to enhance your development and open up progression opportunities.
You will join on a competitive salary of £24,750 and in addition, you will receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward program.
You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work Bank Holidays.
