Current jobs related to Customer Service Consultant - BarrowInFurness - HSBC


  • Barrow-In-Furness, United Kingdom TEEM Recruitment Full time

    Our client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. This role is to work in a Building Society. You will be expected to collaborate and support your colleagues, across a broad range of tasks within the team. The role will include: - Supporting the Branch Manager in delivering...


  • Barrow-In-Furness, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...

  • Customer Service

    4 months ago


    Barrow-In-Furness, United Kingdom NatWest Full time

    Customer Service & Operations, Customer Customer Service - Personal Banker - Barrow In Furness, United Kingdom- Permanent- Full Time#R-00229665


  • Barrow-In-Furness, United Kingdom The Eats Group Limited Full time

    We are seeking a Customer Service representative to join our rapidly growing team. This role is advertised with an immediate start available with pension benefits at an increased rate of pay. Shifts will be across 4 days and a mixture of days and evenings. Work remotely - No **Job Types**: Full-time, Permanent **Salary**: £11.50 per hour Expected...

  • Customer Service

    5 months ago


    Barrow-In-Furness, United Kingdom RBS Full time

    Join us as a Customer Service - Personal Banker in Barrow In Furness - You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals - We’ll look to you to proactively find ways to continually enhance our customer banking experience - We’ll support you to achieve a Foundation Certificate in...


  • Barrow-In-Furness, United Kingdom Wilko Full time

    **Customer Service Assistant L1**: - Hourly Rate - ** 10.62** - Location - ** Barrow In Furness** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / 30 hour Keyholder customer service assistant required.** - Saturday. 8am - 7pm.** **This role requires experience of keyholder/duty manager experience as will be assisting the management team in...


  • Barrow-In-Furness, United Kingdom Liberata Full time

    **Customer Services Team Leader** **Key tasks and responsibilities**: **Key Deliverables**: - Ensure individual performance targets are met - Ensure individual quality targets are met - Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the...


  • Barrow-In-Furness, United Kingdom Liberata Full time

    **New year, New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!** **Your new job description**: The role will...


  • Barrow-In-Furness, United Kingdom Serco Inc. Full time

    Copy URL Customer Service Advisor (HMPO) Full Time - Hourly - £10.90 Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations. **What you’ll need to do the role**: As a Customer Service Advisor on behalf of the passport office you’ll be the first point of contact...


  • Barrow-In-Furness, United Kingdom William Hill Full time

    **Location** Cavendish Street, Barrow-in-Furness LA14 1PZ **Salary** £10.50 rising to £10.90 after passing. **Hours** 18-24 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our...

  • Customer Service

    5 months ago


    Barrow-In-Furness, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in Barrow In Furness -...


  • Barrow-In-Furness, United Kingdom Wilko Full time

    **Customer Service Assistant L1 KeyHolder**: - Hourly Rate - ** £10.62- £13.00** - Location - ** Barrow In Furness** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / 30 hour Keyholder customer service assistant required.** - Saturday. 8am - 7pm.** **This role requires people management & duty manager/Keyholder experience as will be...

  • Lg Team Leader

    5 months ago


    Barrow-In-Furness, United Kingdom Liberata Full time

    **Job Title: LG Team Leader - Customer Services** **Vacancy reference number: 00507** **Salary: £25,710.30 - £31,832.85 pro-rata following a successful probation period.** **Location: Barrow** **Contract type: Full Time 37 hours - Permanent** **New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team, this role...

  • Sales Consultant

    5 months ago


    Barrow-In-Furness, United Kingdom Bensons for Beds Full time

    **Sales Assistant - Barrow-In-Furness Store - Base salary of £13,004 with the potential to earn up to £17,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on!**: **The Role - Sales Assistant**: -...

  • Customer Team Member

    4 months ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Member** - Location: 38 Ainslie Street, Barrow-in-Furness, LA14 5BJ- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, 12 month temporary contract, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Member

    4 months ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Member** - Location: Harrel Lane, Barrow-in-Furness, LA13 9LP- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, 12 month temporary contract, part time- Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- - We’re...

  • Customer Team Member

    5 months ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Member** - Location: 81-83 Roose Road, Barrow-in-Furness, LA13 9RG- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. Role will also include working in our in-store bakery,...

  • Customer Team Leader

    4 months ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Plymouth Street, Barrow-in-Furness, LA14 3AN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Consultant - Ent

    4 months ago


    Barrow-In-Furness, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    The post holder will work as part of the ENT team to provide a high quality ENT service that aims to provide excellent patient care. This includes delivery of out-patient, emergency, day-case and inpatient services independently. The post holder will be expected to manage their own work programme within the broad parameters of Department policies and...

  • Senior Consultant

    1 month ago


    Barrow in Furness, United Kingdom CV-Library Full time

    Westlakes Recruit are currently recruiting for a Senior Consultant - Nuclear to be engaged on a permanent basis in Barrow with hybrid working. What you'll be doing: Act as safety engineering lead, providing recommendations through analysis to improve the safety engineering performance and delivery of departmental outputs Facilitating the build and...

Customer Service Consultant

5 months ago


BarrowInFurness, United Kingdom HSBC Full time

Customer Service Consultant

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.

Within this role you will;
- Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
- Play an integral part in customer education around HSBC digital services and fraud awareness
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Help our customers with more complex banking needs to ensure they feel supported in their choices

Requirements

What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
- The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Be resilient to a continuous changing environment

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday)

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get

We offer an attractive starting salary of £24,570 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

- Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
- A market-leading employer Pension contribution
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
- Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.