Customer Service Advisor

2 weeks ago

BarrowInFurness, United Kingdom Liberata Full time

**Job Title: Customer Service Advisor**

**Vacancy reference number: 00234**

**Salary: £21,000 - £21,525 pro rata following a successful probation period**

**Location: Barrow-In-Furness**

**Contract type: Permanent / Full Time 37 hours per week**

**New Year, Time for a New Challenge?**

**Office based inbound Customer Service Agents required within a busy call centre.**

**If you Enjoy a challenge have a passion for helping people, have the drive to progress and thrive on working in a fast paced environment then we want to hear from you.**

**Liberata **is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated and we realise their potential, challenging them to learn and to embrace new skills. Our passion for process and an intense client focus ensures that we deliver an award winning service with our call centre agents being an integral part of our team.

Working Hours are 37 hours per week, Monday to Friday between 7.30 - 5.30

**Our Staff Benefits Include**
- free eye tests,
- cycle to work scheme
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- A casual dress code
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.

The successful applicants will be required to answer inbound calls from customers with a wide range of backgrounds therefore you will need excellent customer service and interpersonal skills whilst having the ability to prioritise workloads. You must also possess good IT skills; show commitment and be able to work to targets. You will also need to possess an empathetic attitude to deal with difficult / vulnerable customers and the ability to remain calm under pressure

**Essential Qualifications and Experience**:

- Educated to GCSE level or equivalent Including Maths and English.
- Competency in IT Systems
- Customer service Experience
- Excellent Communication Skills

**Key Deliverables**:

- Ensure individual performance targets are met
- Ensure individual quality targets are met
- Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the need for the customer to make further contact
- Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
- Observe confidentiality and data security of document handling.
- Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

**Key Tasks**:

- Adherence to flexible shift patterns
- Conversant in data protection regulations and adherence at all times when handling customers
- Ensure accurate information is provided to customers at all times
- Ensure systems are updated with full and accurate data
- Handle switchboard calls for multiple clients
- Maintain a working knowledge of changing legislation and customer services processes
- Make customer satisfaction calls and promote customer satisfaction surveys
- Perform basic complexity admin tasks
- Promote on-line services and digital take-up
- Verify and scan customer evidence

The closing date for this vacancy is**:3rd February 2023**
- Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential_.

**Salary**: £21,000.00-£21,525.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Barrow-In-Furness, Cumbria: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- IT Systems: 1 year (preferred)
- Office Based Customer Service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Application deadline: 02/02/2023
Reference ID: 00234

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