Business and Customer Service Officer

3 weeks ago


BarrowInFurness, United Kingdom Westmorland & Furness Council Full time

Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**:
**Job reference**

REQ00000016894

**Date posted**

10/06/2024

**Application closing date**

23/06/2024

**Location**

BARROW-IN-FURNESS

**Salary**

£24,294 - £24,702

**Package**

**Contractual hours**

37

**Basis**

Full time

**Attachments**

**Business and Customer Service Officer - WMF1184e**:
**Job description**

**Business and Customer Services Officer - Family Hubs**

**Westmorland and Furness Council**

**Salary**:£24,294 - £24,702
- **Hours**:37 hours per week
- **Workbase**:Barrow in Furness
- **Contract**:Fixed Term - March 31st 2025
- **An exciting opportunity has arisen to join the Westmorland and Furness Family Hub Team. We are looking for an enthusiastic and **self-motivated individual with great interpersonal skills to provide an excellent service to our customers and to support our internal team.**

**About the role**
- The Family Hub, based at Barrow Main Library, aims to join up and enhance services delivered through existing partner organisations, ensuring that parents and carers of children between 0 - 19, or 25 with SEND can access the support that they need, when they need it.
The Business and Customer Services Officer will be the first point of contact for the parents, carers, children and young people accessing our services. The post holder will also provide a high level of administrative and organisational support to the integrated team of Family Hub workers.
- **Who we are looking for**
- The right candidiate will have excellent interpersonal skills and substantial experience of dealing with customers with complex or sensitive enquiries. You will also have good written communication skills and a good knowledge of client confidentiality and GDPR legislation.
You will also have experience of providing administrative support in a large and complex organisation and be able to demonstrate an ability for planning and organising as well as prioritising your own work.
**This role requires a basic DBS check**

**Interview information**
- Closing date: 23rd June 2024
- If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
- **Safer Recruitment**
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
- **Equality, Diversity, and Inclusion**
As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
- **Please see below the supporting information**:
**Post Specification**

**Role Profile**
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