Current jobs related to Customer Service Advisor - BarrowinFurness - Liberata

  • Customer Service Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom Serco Inc. Full time

    Copy URL Customer Service Advisor (HMPO) Full Time - Hourly - £10.90 Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations. **What you’ll need to do the role**: As a Customer Service Advisor on behalf of the passport office you’ll be the first point of contact...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 6.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Barrow in Furness** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Barrow-in-Furness** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part time - 8 hours per week** **Permanent** **Shifts available SAT/SUN 7.00am - 8.00pm** **Alternate weekend** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part time - 8 hours per week (Alternate weekends)** **Permanent** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love....

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts...

  • Customer Service Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom Liberata Full time

    **Job Title: Customer Service Advisor** **Vacancy reference number: 00564** **Salary: £22,050- £22,628 pro-rata following a successful probation period.** **Location: Office based - Burnley** **Contract type: Full Time 37 hours - Permanent** **The Vacancy**: **Fancy a role where you really make a difference?** **Have what it takes to deliver...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part Time - 32 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 6.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint...

  • Customer Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part time - 30 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 6.00pm** **£10.60** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer...

  • Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom PHX Training Full time

    We are looking for a Advisor with experience of supporting customers into sustainable employment. The position is centre based and there maybe a requirement to travel to a variety of locations. The role will provide: - Giving advice and guidance on a one to one basis - Action planning and goal setting with customers on a regular basis - Supported job...

  • Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom PHX Training Full time

    **Why work for PHX Training? Building Successful Futures: Our Vision** PHX is more than just a company; we're a community deeply committed to empowering individuals in Cumbria and Lancashire. We are dedicated to equipping our learners with the skills and opportunities required to build a thriving future. Join us as a Advisor - Centre Based, to support our...

  • Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom PHX Training Full time

    **Why work for PHX Training? Building Successful Futures: Our Vision** PHX is more than just a company; we're a community deeply committed to empowering individuals in Cumbria and Lancashire. We are dedicated to equipping our learners with the skills and opportunities required to build a thriving future. Join us as a Advisor - Centre Based, to support our...

  • Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom PHX Training Full time

    **Why work for PHX Training? Building Successful Futures: Our Vision** PHX is more than just a company; we're a community deeply committed to empowering individuals in Cumbria and Lancashire. We are dedicated to equipping our learners with the skills and opportunities required to build a thriving future. Join us as a Advisor - Centre Based, to support our...

  • Customer Service Advisor

    4 months ago

    Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full time

    Customer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...

  • Senior Environmental Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom Morgan Sindall Plc Full time

    **Senior Environmental Advisor** **Location: Barrow in Furness** **Talented people are the key to our success** **About us**: **_ Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry?_** Morgan Sindall provides national construction and...

  • Mortgage Advisor

    2 months ago

    Barrow-in-Furness, United Kingdom Shift F5 Full time

    Mortgage Advisor - HybridWe are looking to recruit an enthusiastic, confident, and reliable team member. Committed to exceptional customer service, you must have excellent interpersonal skills and effectively communicate with our members. You will also need a good standard of education and want a position that offers a challenge and the use of initiative.We...

  • Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom PHX Training Full time

    **Why work for PHX Training? Building Successful Futures: Our Vision** PHX is more than just a company; we're a community deeply committed to empowering individuals in Cumbria and Lancashire. We are dedicated to equipping our learners with the skills and opportunities required to build a thriving future. Join us as a Advisor - Centre Based, to support our...

  • Mortgage Advisor

    1 month ago

    Barrow-In-Furness, United Kingdom Shift F5 Full time

    Mortgage Advisor - HybridWe are looking to recruit an enthusiastic, confident, and reliable team member. Committed to exceptional customer service, you must have excellent interpersonal skills and effectively communicate with our members. You will also need a good standard of education and want a position that offers a challenge and the use of initiative.We...

  • Customer Advisor

    3 months ago

    Barrow-In-Furness, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week** **Permanent** **Shifts available Monday - Friday, 4.00pm - 10.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Stock...

  • Sales Advisor

    4 months ago

    Barrow-In-Furness, United Kingdom New Look Full time

    Sales Advisor - Permanent- Barrow-in-Furness- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...

Customer Service Advisor

4 months ago

BarrowinFurness, United Kingdom Liberata Full time

Time for a new role, a rewarding one?

Fancy a role where you really make a difference?

Have what it takes to deliver exceptional customer service?

Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.

Your new job description:

Become part of our Liberata Customer Services team, where we deliver 1st call resolution for customers.

You will support our customers with calls relating to council tax, council tax support, housing benefit, Non-Domestic Rates and Corporate services and Liberata will offer a full/ extensive training programme to help you develop all the skills and knowledge you will need with the opportunity for progression with a pay increase to reflect

We must warn you that your new role is immensely rewarding as you will go home every day knowing you have made a difference for our customers and their families, as you will regularly support vulnerable customers via inbound calls, reviewing and offering ways to supporting them dependant on their situation. This means you will need to posse an empathetic and can-do attitude and able to remain calm under pressure.

Whilst supporting our customers you will ensure you are regulatory compliant whilst delivering an exceptional service to our customers, balancing empathy with knowledge even teaching customers how to self-serve where appropriate.

Expected start 22 July 2024, with expectation of no annual leave for 1st six weeks. 

Your required skills:

  • A passion to make a difference
  • Want to support customers in need
  • Educated to GCSE level or equivalent Including Maths and English.
  • Competency in IT Systems
  • Customer service Experience
  • Excellent Communication Skills
  • Ability to prioritise work loads

Your key deliverables:

  • Ensure individual performance targets are met
  • Ensure individual quality targets are met
  • Where process instructs, ensure customer queries are dealt with to completion while minimalizing the need to pass the query to another party, and also minimalizing the need for the customer to make further contact
  • Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
  • Observe confidentiality and data security of document handling.
  • Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

Your key tasks:

  • Adherence to flexible shift patterns
  • Conversant in data protection regulations and adherence at all times when handling customers
  • Ensure accurate information is provided to customers at all times
  • Ensure systems are updated with full and accurate data
  • Handle switchboard calls for multiple clients
  • Maintain a working knowledge of changing legislation and customer services processes
  • Make customer satisfaction calls and promote customer satisfaction surveys
  • Perform basic complexity admin tasks
  • Promote on-line services and digital take-up
  • Provide non-customer account advice to customers via a face-to-face counter service, telephone contact, email, web chat or any social media platform
  • Verify and scan customer evidence

What’s in it for you

Not only do you get to join an award-winning business, you are joining at an exciting time as we are reviewing and developing our services

Our Staff Benefits Include

  • Monday to Friday working
  • No Bank Holiday Working
  • Working only between 8:30 – 5:30
  • Option to Hybrid work – upon successful completion of probation, this would be 3 days in the office and 2 working from home, rolling with your team.
  • Free eye tests
  • Close to local bus and train stations
  • 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
  • Organised company events
  • Wellness programme
  • Staff Referral Programme.
  • Access to staff discounts and cash back with retailers such as Argos, Curry’s, M&S, B&Q, Debenhams.
  • Liberata will also automatically enrol you into our contribution matching pension scheme.
  • Monthly engagement activities Such as Liberata Beach Parties, Recognition events and more.