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Banking Representative

3 months ago

Guildford, United Kingdom Metro Bank PLC Full time

**Team** Retail & Business Banking

**Location** Guildford

**County** Surrey

**Ref #** 21491

**Closing Date** 09-May-2024

**Responsibilities**:

- Extend a warm and welcoming greeting to customers, consistently delivering exceptional customer service.
- Skillfully manage cashier transactions, assisting customers with daily banking needs such as cash, card, and cheque handling.
- Identify and address customers' needs, providing informed advice on our products and services.
- Efficiently open and manage personal and business accounts, while also facilitating loan and credit card facilities.
- Take complete ownership of customers' queries, guiding them through to resolution.
- Assist customers with the utilization of Magic Money Machines and Safe Deposit Boxes.
- Actively engage in store events and initiatives.
- Support new colleagues joining Metro Bank, potentially serving as their mentor.

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, prioritise the well-being of customers, colleagues and Metro Bank.

**Working Arrangements & Training**:
Metro Bank** **Guildford working arrangements are Monday - Friday, 9am - 5:30pm.

We will make sure you get the training needed to help you in this customer facing role, which will be a mixture of live teams sessions with a trainer, self study (including exercises and articles), and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

**Requirements**:

- Ability to strike a balance between building strong customer relationships and meticulous attention to detail.
- Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, experience in handling customer service queries is essential.

**Our Commitment to You**:

- Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
- Extensive training and ample internal opportunities for career advancement.
- Upon completion of training, you will receive a salary uplift.
- Emphasis on work-life balance, offering opportunities for part-time shifts tailored to accommodate your professional responsibilities and personal life.

**Important Footnote