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Housing Options Officer

7 months ago

Bedford, United Kingdom Akton Recruitment Full time

Bedford

£28 Per Hour

I am recruiting for a local authority who is looking for someone to assist the Housing assessment and advice team to deliver a customer focused, professional and effective Housing Options, Homelessness Prevention & Statutory Homelessness Assessment and Advisory Service to meet the Council's targets and Statutory Homelessness duties. Responsible for ensuring that all enquiries for assessment are thorough and undertaken sensitively and professionally and to identify early intervention opportunities to help relieve and prevent homelessness.

Job Role

Possess and maintain an ongoing in depth knowledge of relevant Housing legislation and the Council's statutory housing duties, policies and procedures.

Provide advice and guidance to customers by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care in accordance with the Council's Customer Charter and prioritising options for prevention of homelessness.

Make enquiries in a sensitive and professional manner to identify customers housing needs, circumstances and options before referring complex queries and cases as appropriate to Assessment Officers or the Team Leader for Statutory Duty decisions arising from Part VI and Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017.

Proactively work to maximise homelessness relief and prevention opportunities to support the team considering all available early intervention options in the prevention toolkit where approved by the Team Leader (e.g Rent Deposit, Prevention Loans, DHP, access to the Social Housing Register, Supported Housing or Gypsy and Traveller site access).

Liaise Closely with colleagues in the rehousing, lettings team and other departments across the Council to provide suitable housing solutions and support for customers (e.g Rehousing team, Customer Services, Social Services, Environmental Health Services).