Housing Management Specialist

23 hours ago


Bedford, Bedford, United Kingdom CIH International Housing Group Full time
Company Overview

bpha is a leading provider and developer of affordable homes, committed to providing high-quality services while developing sustainable housing.


About the Role

We are seeking an experienced Housing Management Specialist to provide exceptional tenancy management services to our local neighbourhoods. As a self-motivated individual with strong customer service skills, you will ensure a high level of customer satisfaction at all times.


Job Description

This is a home-based role with occasional visits to customers and meetings with colleagues at our Head Office in Bedford Heights. Your key responsibilities include:

  • Maximising rent income and void loss through effective tenancy sustainment strategies
  • Managing lower-level Anti-Social Behaviour (ASB) cases with excellent safeguarding awareness
  • Collaborating with the Complex Case team to provide comprehensive services to customers
  • Conducting regular estate inspections and monitoring estate services

Requirements

To succeed in this role, you will need:

  • Excellent customer service skills with a focus on putting customers first
  • Good problem-solving, negotiation, and influencing skills
  • Strong written and verbal communication skills
  • Excellent time management and organisational skills
  • Experience working in partnership with internal teams and external organisations

What We Offer

You will enjoy a competitive salary, 28 days holiday plus bank holidays, a generous pension scheme, private healthcare, life assurance, and access to wellbeing services. You will also have opportunities for learning and development, discounted gym membership, and a retail discount scheme.



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