Housing Management Specialist
23 hours ago
bpha is a leading provider and developer of affordable homes, committed to providing high-quality services while developing sustainable housing.
About the Role
We are seeking an experienced Housing Management Specialist to provide exceptional tenancy management services to our local neighbourhoods. As a self-motivated individual with strong customer service skills, you will ensure a high level of customer satisfaction at all times.
Job Description
This is a home-based role with occasional visits to customers and meetings with colleagues at our Head Office in Bedford Heights. Your key responsibilities include:
- Maximising rent income and void loss through effective tenancy sustainment strategies
- Managing lower-level Anti-Social Behaviour (ASB) cases with excellent safeguarding awareness
- Collaborating with the Complex Case team to provide comprehensive services to customers
- Conducting regular estate inspections and monitoring estate services
Requirements
To succeed in this role, you will need:
- Excellent customer service skills with a focus on putting customers first
- Good problem-solving, negotiation, and influencing skills
- Strong written and verbal communication skills
- Excellent time management and organisational skills
- Experience working in partnership with internal teams and external organisations
What We Offer
You will enjoy a competitive salary, 28 days holiday plus bank holidays, a generous pension scheme, private healthcare, life assurance, and access to wellbeing services. You will also have opportunities for learning and development, discounted gym membership, and a retail discount scheme.
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