Housing Operations Officer

7 months ago


Bedford, United Kingdom Best Edo Ltd Full time

Job Overview:
We are seeking a skilled and motivated Housing Officer to take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.

In most cases, the role holder will be:

- The responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
- Negotiating with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertaking activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
- Liaising with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
- Responsible for ensuring data and records are accurate to aid management and strategic decision making.
- Responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.

**Qualifications**:

- Proven experience as a Housing Officer or similar role in property management
- Strong knowledge of local housing regulations and laws
- Excellent communication and interpersonal skills
- Ability to negotiate effectively with tenants and contractors
- Detail-oriented with strong organizational skills
- Ability to handle multiple tasks simultaneously and meet deadlines

**Job Types**: Full-time, Temporary contract

Pay: £18.00-£22.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: RQ1262283


  • Housing Officer

    6 months ago


    Bedford, United Kingdom Community Partnership Personnel Full time

    Think Community Partnership are excited to be working with an established provider of temporary accommodation to recruit for a Housing Officer in Bedford. Following a recent increase in workload a Housing Officer is now required to provide tenancy related support to service users within a temporary accommodation setting in Bedford. **Overview** - Permanent...

  • Housing Support Coach

    7 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    MAIN DUTIES & RESPONSIBILITIES: - Respond to general enquiries about the housing project and assist with managing referrals. - Assess the suitability of applicants through PNC check and ‘getting to know you’ meetings. - Support with the induction process, ensuring residents feel welcome and understand their rights and responsibilities within the...

  • Support Officer

    6 months ago


    Bedford, United Kingdom One Housing Group Full time

    **Support Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high - quality support we...

  • Fundraising Officer

    6 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    **ROLE**: Fundraising OfficerTYPE: Full Time - PermanentSALARY: £30,000 PALOCATION: BedfordMAIN DUTIES & RESPONSIBILITIES: Job Purpose: The Fundraising Officer will research, advise on and implement fundraising opportunities appropriate to IMPAKT housing & support and its planned activities with a focus on funding for the Community Food Larder. You will...


  • Bedford, Bedford, United Kingdom Essential Employment Full time

    As a Housing Compliance Officer at Essential Employment, you will play a crucial role in ensuring that properties meet safety and hygiene standards. This includes conducting inspections, investigating complaints, and taking enforcement action as necessary.The estimated salary for this position is £62,000 per annum, based on a 40-hour workweek. The role is...

  • Housing Officer

    7 months ago


    Bedford, United Kingdom Reactiv8 Full time

    **The Role - we are looking to recruit x3 Housing officers for Bedford, Kettering and Rushden areas** As a Housing Officer you will be a part of a friendly and dynamic team which is passionate about delivering the highest standards in support to residents, including the advocation of their rights. You will be driven by a desire to create equality of...

  • Housing Officer

    7 months ago


    Bedford, United Kingdom Reactiv8 Full time

    **The Role - we are looking to recruit x3 Housing officers for Bedford, Kettering and Rushden areas** As a Housing Officer you will be a part of a friendly and dynamic team which is passionate about delivering the highest standards in support to residents, including the advocation of their rights. You will be driven by a desire to create equality of...


  • Bedford, United Kingdom One Housing Group Full time

    **Specialist Support Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in...


  • Bedford, Bedford, United Kingdom CIH International Housing Group Full time

    Company Overviewbpha is a leading provider and developer of affordable homes, committed to providing high-quality services while developing sustainable housing.About the RoleWe are seeking an experienced Housing Management Specialist to provide exceptional tenancy management services to our local neighbourhoods. As a self-motivated individual with strong...


  • Bedford, United Kingdom MYSHON Limited Full time

    **About us** Our work environment includes: - Work-from-home days - Fulltime - 40 hrs - Mileage £0.45 per mile **Job Description: Regional Housing Officer - East Midlands** **Company Overview**: MYSHON provides comprehensive management services for specialised supported housing tailored to individuals with mental health issues, learning difficulties,...


  • Bedford, Bedford, United Kingdom The Riverside Group Full time

    About the OpportunityWe are recruiting a Support Services Officer - Housing Association to provide exceptional support to our customers within our supported housing services. As a member of our dynamic team, you will work closely with colleagues to ensure that customers receive comprehensive support, empowering them to achieve their goals and improve their...


  • Bedford, Bedford, United Kingdom CIH International Housing Group Full time

    About the OpportunityThis Tenancy Services Officer role is an excellent chance to make a real difference in people's lives, working closely with our customers to resolve issues and improve their living situation.Job SummaryWe are looking for a motivated and organised individual with experience in housing management to join our team. The successful candidate...

  • Performance Officer

    4 weeks ago


    Bedford, United Kingdom Paradigm Housing Group Full time

    Are you adaptable, a natural problem solver, and passionate about providing excellent customer service? At Paradigm Housing Group, we put our customers at the heart of everything we do. We’re looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working across 30 hours per week (or as...

  • Office Administrator

    6 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    **ROLE**: Office AdministratorTYPE: Part Time - PermanentSALARY: £26,000 Pro RataLOCATION: BedfordMAIN DUTIES & RESPONSIBILITIES: Daily support of the executives in their ongoing duties through the organising of diaries and emails for the Executive Leadership TeamOrganising meetings and supporting company events, to ensure all parties are briefed, prepared...

  • Office Administrator

    7 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    Organising meetings and supporting company events, to ensure all parties are briefed, prepared and in attendance. - Extensive electronic diary management, scheduling, organisation, and co-ordination of meetings, internally and externally, identifying and being aware of who should attend and where necessary making arrangements for their attendance. - Taking...

  • Office Administrator

    7 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    Organising meetings and supporting company events, to ensure all parties are briefed, prepared and in attendance. - Extensive electronic diary management, scheduling, organisation, and co-ordination of meetings, internally and externally, identifying and being aware of who should attend and where necessary making arrangements for their attendance. - Taking...

  • Housing Surveyor

    2 weeks ago


    Bedford, United Kingdom SOLOS Consultants Ltd Full time

    Housing Surveyor Salary: £43,693 per annum Permanent 25 days+ statutory holidays Our client is currently looking for a Housing Surveyor to join their team in Bedfordshire on a permanent basis. In this role as a Housing Surveyor you will work as part of our busy Repairs, Voids and Maintenance team, creating the best place to live for our residents by...

  • Housing Surveyor

    2 weeks ago


    Bedford, United Kingdom SOLOS Consultants Ltd Full time

    Housing SurveyorSalary: £43,693 per annumPermanent25 days+ statutory holidaysOur client is currently looking for a Housing Surveyor to join their team in Bedfordshire on a permanent basis.In this role as a Housing Surveyor you will work as part of our busy Repairs, Voids and Maintenance team, creating the best place to live for our residents by overseeing...

  • Housing Surveyor

    13 hours ago


    Bedford, United Kingdom SOLOS Consultants Ltd Full time

    Housing Surveyor Salary: £43,693 per annum Permanent 25 days+ statutory holidays Our client is currently looking for a Housing Surveyor to join their team in Bedfordshire on a permanent basis. In this role as a Housing Surveyor you will work as part of our busy Repairs, Voids and Maintenance team, creating the best place to live for our residents by...

  • Housing Surveyor

    2 weeks ago


    Bedford, United Kingdom CV-Library Full time

    Housing Surveyor Salary: £43,693 per annum Permanent 25 days+ statutory holidays Our client is currently looking for a Housing Surveyor to join their team in Bedfordshire on a permanent basis. In this role as a Housing Surveyor you will work as part of our busy Repairs, Voids and Maintenance team, creating the best place to live for our residents...