Housing Operations Officer

6 months ago


Bedford, United Kingdom Best Edo Ltd Full time

Job Overview:
We are seeking a skilled and motivated Housing Officer to take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.

In most cases, the role holder will be:

- The responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
- Negotiating with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertaking activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
- Liaising with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
- Responsible for ensuring data and records are accurate to aid management and strategic decision making.
- Responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.

**Qualifications**:

- Proven experience as a Housing Officer or similar role in property management
- Strong knowledge of local housing regulations and laws
- Excellent communication and interpersonal skills
- Ability to negotiate effectively with tenants and contractors
- Detail-oriented with strong organizational skills
- Ability to handle multiple tasks simultaneously and meet deadlines

**Job Types**: Full-time, Temporary contract

Pay: £18.00-£22.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: RQ1262283


  • Housing Officer

    5 months ago


    Bedford, United Kingdom Community Partnership Personnel Full time

    Think Community Partnership are excited to be working with an established provider of temporary accommodation to recruit for a Housing Officer in Bedford. Following a recent increase in workload a Housing Officer is now required to provide tenancy related support to service users within a temporary accommodation setting in Bedford. **Overview** - Permanent...

  • Housing Support Coach

    6 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    MAIN DUTIES & RESPONSIBILITIES: - Respond to general enquiries about the housing project and assist with managing referrals. - Assess the suitability of applicants through PNC check and ‘getting to know you’ meetings. - Support with the induction process, ensuring residents feel welcome and understand their rights and responsibilities within the...


  • Bedford, United Kingdom CV-Library Full time

    Housing Support Officer Permanent £24,770 Bedford Hamilton Woods Associates are currently recruiting for a Housing Support Officer to join an organisation on a permanent basis to promote clients to live independently. Duties & Responsibilities of the Housing Support Officer: Work with vulnerable clients with mental health and substance...


  • Bedford, United Kingdom Hamilton Woods Full time

    Housing Support OfficerPermanent£24,770 BedfordHamilton Woods Associates are currently recruiting for a Housing Support Officer to join an organisation on a permanent basis to promote clients to live independently.Duties & Responsibilities of the Housing Support Officer:Work with vulnerable clients with mental health and substance misuseCarry out visits to...

  • Support Officer

    5 months ago


    Bedford, United Kingdom One Housing Group Full time

    **Support Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high - quality support we...

  • Fundraising Officer

    5 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    **ROLE**: Fundraising OfficerTYPE: Full Time - PermanentSALARY: £30,000 PALOCATION: BedfordMAIN DUTIES & RESPONSIBILITIES: Job Purpose: The Fundraising Officer will research, advise on and implement fundraising opportunities appropriate to IMPAKT housing & support and its planned activities with a focus on funding for the Community Food Larder. You will...

  • Housing Officer

    1 month ago


    Bedford, United Kingdom CV-Library Full time

    Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Bedford. What the job will be doing * To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is...

  • Housing Officer

    3 months ago


    Bedford, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Bedford.What the job will be doing * To be able to demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not...


  • Bedford, United Kingdom Akton Recruitment Full time

    Bedford £28 Per Hour I am recruiting for a local authority who is looking for someone to assist the Housing assessment and advice team to deliver a customer focused, professional and effective Housing Options, Homelessness Prevention & Statutory Homelessness Assessment and Advisory Service to meet the Council's targets and Statutory Homelessness duties....

  • Housing Officer

    6 months ago


    Bedford, United Kingdom Reactiv8 Full time

    **The Role - we are looking to recruit x3 Housing officers for Bedford, Kettering and Rushden areas** As a Housing Officer you will be a part of a friendly and dynamic team which is passionate about delivering the highest standards in support to residents, including the advocation of their rights. You will be driven by a desire to create equality of...

  • Housing Officer

    6 months ago


    Bedford, United Kingdom Reactiv8 Full time

    **The Role - we are looking to recruit x3 Housing officers for Bedford, Kettering and Rushden areas** As a Housing Officer you will be a part of a friendly and dynamic team which is passionate about delivering the highest standards in support to residents, including the advocation of their rights. You will be driven by a desire to create equality of...


  • Bedford, United Kingdom One Housing Group Full time

    **Specialist Support Officer** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in...


  • Bedford, United Kingdom Fox Morris Group Full time

    **Admin Support** **Fox Morris Group** are currently looking for Admin Support The Contract is **long-term** **Ref RQ1004866** **£13.30** **Central Bedfordshire Council** - Responsible for the processing and monitoring of rent via direct debits, management of repairs invoices, progressing the Right to Buy scheme, progressing Emergency LWP assistance...


  • Bedford, United Kingdom Placing People Bedford ltd Full time

    Temporary Contract 3 months initially To assist the Housing assessment and advice team to deliver a customer focused, professional and effective Housing Options, Homelessness Prevention & Statutory Homelessness Assessment and Advisory Service to meet the targets and Statutory Homelessness duties. Responsible for ensuring that all enquiries for assessment...


  • Bedford, United Kingdom MYSHON Limited Full time

    **About us** Our work environment includes: - Work-from-home days - Fulltime - 40 hrs - Mileage £0.45 per mile **Job Description: Regional Housing Officer - East Midlands** **Company Overview**: MYSHON provides comprehensive management services for specialised supported housing tailored to individuals with mental health issues, learning difficulties,...


  • Bedford, Bedford, United Kingdom CIH International Housing Group Full time

    About the OpportunityThis Tenancy Services Officer role is an excellent chance to make a real difference in people's lives, working closely with our customers to resolve issues and improve their living situation.Job SummaryWe are looking for a motivated and organised individual with experience in housing management to join our team. The successful candidate...


  • Bedford, United Kingdom CV-Library Full time

    URGENT! We are currently hiring for various positions within the housing sector for our clients based around Bedfordshire including: ***Homeless Housing Coordinators*** ***Housing Support/Solutions Officers*** ***Rehousing Support Officers** ***Housing Advice & Homelessness Prevention Officers*** ***Voids Surveyors*** Please get in contact for more...


  • Bedford, United Kingdom Akton Recruitment Full time

    Bedford £33 Per Hour I am recruiting for a local authority who is looking for someone to maintain an up to date detailed knowledge of the Council's statutory homelessness duties and policies (part 6 and part 7) and relevant policies, protocols. Job Role Managing, prioritising and working a caseload effectively to assist customers by providing a...

  • Office Administrator

    5 months ago


    Bedford, United Kingdom IMPAKT Housing & Support Full time

    **ROLE**: Office AdministratorTYPE: Part Time - PermanentSALARY: £26,000 Pro RataLOCATION: BedfordMAIN DUTIES & RESPONSIBILITIES: Daily support of the executives in their ongoing duties through the organising of diaries and emails for the Executive Leadership TeamOrganising meetings and supporting company events, to ensure all parties are briefed, prepared...


  • Bedford, Bedford, United Kingdom Hamilton Woods Full time

    Housing Support Officer Role OverviewHousing Support Officers at Hamilton Woods work with vulnerable clients to promote independent living. The role involves carrying out visits to clients' homes, providing advice on welfare and housing benefits, and managing rent arrears. Essential requirements include an Enhanced DBS and Full UK Driving Licence.Main...