Tenancy Services Officer

1 month ago


Bedford, Bedford, United Kingdom CIH International Housing Group Full time
About the Opportunity

This Tenancy Services Officer role is an excellent chance to make a real difference in people's lives, working closely with our customers to resolve issues and improve their living situation.

Job Summary

We are looking for a motivated and organised individual with experience in housing management to join our team. The successful candidate will be responsible for delivering high-quality tenancy and neighbourhood management services, working closely with colleagues and external partners to achieve shared goals.

Responsibilities
  • Manage tenancies effectively, minimising voids and maximising rent income
  • Respond to customer queries and concerns, providing excellent customer service at all times
  • Work collaboratively with the Complex Case team to provide comprehensive support to vulnerable customers
  • Conduct regular estate inspections, identifying areas for improvement and implementing changes as necessary
What We Offer
  • A salary of approximately £30,000 - £35,000 per annum, dependent on experience
  • 27 days' annual leave, plus Bank Holidays
  • A contributory pension scheme and private health care
  • Life assurance cover and access to wellbeing services


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