Customer Support Administrative Executive

5 months ago

St James', United Kingdom DriverCheck Ltd Full time

**Davis Licence Check Ltd**

The fastest growing driving compliance solution. Streamlining the management of both driver & vehicle risk has been an increasing challenge for companies across the UK. With over 7000 users DAVIS (Driver & Vehicle Information Solutions) strives to ensure an easier way to manage fleet risk.

**Job Description - Customer Support Administrative Executive**

You will primarily liaise with the IT Network Infrastructure Manager (Kevin Birch) and Chief Operations Officer (Colin Brown). To help manage the process of the administrative tasks to assist the support team in the daily running of the support department.

**As a Team Administrator, it is essential that you have**:
A polite, professional and courteous approach to dealing with customers

Meticulous attention to detail

Excellent organisational and time management skills

Excellent communication skills both verbal and written

Ability to prioritise workload and work accurately under tight deadlines

Excellent IT Skills, proficient in Excel, Word and Outlook

Previous Administrative experience

Strong & confident telephone manner

Great knowledge of MS Office (Excel, Word and Outlook essential)

Organised and pro-active

Can multitask with ease

Strong work ethic and a positive attitude

Solid internal & external communication skills

Demonstrates confidentiality, integrity and discretion

Ability to work closely with others to achieve a shared goal

Professional and customer - focused

Enjoy working in a fast-paced environment

A Friendly and sociable individual

Strong Attention to detail and pride in what they do

Passion for technology and eagerness to resolve technical queries

**Primary Roles / Tasks**

Processing Driver Declaration Forms

Validating Insurance Documents

Data Entry for DVLA Manual Records

Data Entry and Management for NON-GB Licence Data

**Additional Roles / Tasks - Where workload and staff capacity require.**

Will provide Technical Support to existing users of services and will help to resolve customer enquiries and service
- related issues and problems.

Will provide training on company products.

Will use the support desk software to process service issues and ensure that they are resolved promptly in a satisfactory manner.

Will assist with the testing of new products and services or to help ensure that software bugs have been eradicated.

Work with users to resolve faults and requests within agreed timescales Provide on-line training to users to help support the software solutions. Create, maintain and remove user accounts from systems.

Work with users to resolve outstanding faults.

**Desired qualifications**

A minimum of 5 GCSEs including C/4 or above (or equivalent) in Math’s and English. IT Qualification is desirable, but not essential. Familiar with Microsoft Windows and Office software (Word, Excel) with reasonable keyboard skills.

Licence Check have ISO 27001 Security Certification because we manage personal data for our customers. You will be required to undergo a basic criminal records (DBS) check and provide personal and previous employment/ education references.

**Working week**:
Monday - Thursday, 9:00am - 5:30pm

Friday - 9.00am - 5pm T

Total hours per week: 37.5

**Holidays and Company Perks**

27 days holiday per annum (plus public holidays)

Enrolment into company bonus scheme after 6 months of being in the role

Birthday off (or 5 days either side)

Company Pension

Access to the companies EAP Scheme via BHSF

X2 volunteering days a year paid leave

Company Events

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- St. James', DE1 1BT: reliably commute or plan to relocate before starting work (required)

Application question(s):

- You will be required to complete a DBS check prior to joining the company and provide evidence of the check.

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in St. James', DE1 1BT

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