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Customer Support Co-ordinator

2 months ago

Nottingham, United Kingdom Chase and Holland Full time

**Customer Support Coordinator - Nottingham - up to £23,000 plus bonus**

Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Customer Service Coordinator to join a leading global innovator in their sector who are going through a period of substantial growth. They are passionate about delivering first class IT service on behalf of their partners. As the Customer Support Coordinator, you will be hands on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills.

**In Return You’ll Receive:
- This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment
- Discretionary bonus
- Employee share option plan
- Death in service (2x salary)
- Gym discount
- Menopause workplace pledge
- Training and CPD encouraged
- 25 days holiday plus BH
- Onsite parking
- Additional half day holiday for birthday

**Customer Support Coordinator Responsibilities**:

- Manage the end-to-end customer service delivering an exceptional experience within agreed KPIs and SLAs
- To record all customer interactions within company systems
- Effective use of company IT tools as provided and requires
- Take ownership of customer issues through to resolution
- Working within agreed escalation process for service issues
- Have a clear understanding of contractual obligations for each customer
- Accurate collation of monthly billing for customers
- Work in a commercially efficient manner
- Building strong working relationships with contracted customers and internal service providers
- To achieve persona KPIs and expectations

**Required Skills & Experience**:

- Good working knowledge of MS Office packages and office systems
- Proven customer service experience
- Excellent telephone manner and interpersonal skills
- Excellent oral and communication skills
- Good organisational and planning skills
- Must have the ability initiative to resolve problems
- Self motivated, positive and a proactive attitude
- Accuracy and attention to detail

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.