IT Co-ordinator

**About the role**

The IT Co-ordinator will support the Head of IT Delivery in duties around the control and tracking of Hardware, Software and Assets across the Jigsaw24 estate. This will include hardware lifecycle management, software licensing, management of vendors, renewals, and ensuring accurate records are maintained of IT Systems. In addition the IT Co-ordinator will support Project Delivery by assisting on larger transformation projects or running smaller initiatives at the discretion of the Head of IT Delivery

**Key Activities and responsabilities**:

- Hardware Asset Management/Reporting, maintaining accurate hardware assets records, Stock management, disposals, approving adhoc repairs for out of warranty kit, checks on collections of leaver assets, device refresh scheduling
- Vendor Management, including maintaining vendor list, contract docs, renewals management
- Software Asset Management & Analysis including software request approval checks, reviewing usage
- Documentation: processes & help guides
- Audit activity supported by data from relevant departments to include Managed Services Response times, aged tickets, User AD accounts, not accessed in 30/60/90 days, disabled accounts, Device MDM enrolment. Mobile phone usage, high data usage
- Project Coordination, UAT coordination, basic task coordination working with the Head of IT Delivery
- Initial Review of IT requests / project queue /changes and performing allocation
- Working with the management team to schedule reviews and update the IT risk register
- Ad-hoc raising of Purchase order request

**Skills knowledge and experience**:

- Minimum of 5 GCSE’s grade A to C including Maths & English
- College or ALevel qualifications are desirable
- Proficient communicator able to converse with end users, managers and senior leaders as required
- Collaborative approach being willing to work across different department and stakeholders in order to fulfil duties
- 2 years experience in a similar role such as Project coordination, Administation activities in an IT environment
- Experienced in the use of the Microsoft Office suite, specifically Excel, Word and Outlook, MS Teams
- Fundamental Level knowledge of IT systems - Desktop computing, Networking, Server, Storage, Cloud solutions

**Desirable**:

- Prince2 Foundation qualification or similar
- ITIL foundation qualfication

**Who are Jigsaw24**

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking **here**

**Benefits at Jigsaw24**

You will receive a wide range of benefits working at Jigsaw24 including:

- 26 days holiday
- Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services
- Motorpoint Arena Executive Box
- WorkBYTRAM discounted travel scheme
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover

We’re a passionate bunch and we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies - it’s about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.