Office Support Co-ordinator

5 months ago


Nottingham, United Kingdom Gleeds Full time

**About The Role**:
**Office Support Co-ordinator**

**Exciting new role**

**Office based - New Central Nottingham office**

**About the role**

This role presents an exciting opportunity to be instrumental in creating a vibrant and smooth-running environment for colleagues in our new city centre location. The position would suit a proactive, enthusiastic, flexible and creative individual with energy and strong customer focussed organisational and communication skills, and the ability to build positive relationships. The Office Support Co-ordinator will be an integral part in ensuring that our office operations run smoothly and are successful in supporting other business activities.

The Office Support Co-ordinator will be primarily responsible for the front of house delivery of a seamless user and visitor experience in the Nottingham office, ensuring an efficient, professional and welcoming environment. The role is to serve as a focal point between internal business operations and external clients, visitors and other businesses within our premises, ensuring that the highest level of service is provided to all stakeholders. The individual will be multi-skilled to meet the wide and varied requirements of the role.

**Key responsibilities include, but are not limited to;**
- Provide an exceptional customer service experience to visitors, internal and external clients/colleagues, acting as a single point of contact for all enquiries
- Efficient visitor registration and host notification. Ensure visitors are greeted and welcomed courteously and their needs are anticipated
- Advise visitors and new colleagues on required Health and Safety procedures and emergency evacuation requirements. Maintain files and records with effective filing systems
- Ensure the overall environment is maintained in a clean, tidy and organised manner at all times
- Trouble shoot client and visitor problems using research and problem-solving skills
- Organise concierge type services as required for visitors and colleagues, where required and provide general information on services available within the local area
- Take an active role in driving the social values agenda of the company through imaginative and inspirational activities (Social Values Sponsor)
- Assist with the induction of new colleagues
- Co-ordinate archiving and document storage/destruction requirements
- In-house Fire Warden/First Aider (training will be given)
- Management of office facilities, to include Board Room set up and refreshments
- Go-to point for facilities queries to include printers/AV equipment (training will be given)
- Monitoring of statistics on mandatory training, timesheets etc.

As a Gleeds team member, you will have access to:

- Opportunities to develop and grow your career
- A contributory pension scheme
- Employee Assistance Programme
- Our global travel scholarship programme
- Flexible working arrangements

**About You**:
**Skills knowledge & experience**
- Strong administration and customer service skills with experience of operating within a high-profile customer-facing environment and/or providing/managing reception/front of house service delivery in a seamless manner
- Service orientated attitude with a flair for pro-active problem solving
- Ability to motivate self and others, excellent time management and organisational skills, whilst working on own initiative
- Good level of technology skills required to operate visitor management and other software systems
- Excellent command of both spoken and written English, with the ability to edit copy to correct grammar, spelling and punctuation to ensure consistent and accurate standard and style
- Fire Warden/First Aider experience (not essential as training will be provided)
- A strong, reliable team player and effective communicator within a professional services environment, able to establish and maintain harmonious and professional relationships with clients and colleagues
- Able to multi-task and work under pressure to tight deadlines with changing demands and priorities, whilst maintaining attention to detail
- Monitor office expenditure through basic bookkeeping activities
- Flexible to work outside of core office hours, where required

**About Us**:
**Be part of the extraordinary**

Every day at Gleeds, we influence the way people around the world live, work and travel. Delivering on the world’s most iconic projects for globally renowned clients, our teams solve complex problems that shape the future of the built environment.

One of the qualities we value in people, is the ability to think creatively about the solutions we offer to clients. With 71 offices spanning the Americas, Europe, MENA and Asia Pacific our ability to innovate and improve is a product of the varied backgrounds and experience of our people. We welcome new perspectives and ideas.

Above all, we believe that quality relationships sit at the heart of good business. We strive to be the people that seek to understand


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