Aftersales Advisor

7 months ago

Milton Keynes, United Kingdom Pure Triumph Full time

**We are Pure Triumph at Grange**

Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests.

**Pure Triumph Woburn**, part of Grange**, **has been trading since March 2009. Primarily a fully franchised Triumph motorcycle dealer. We stock around 70 machines at any one time.

Pure Triumph Woburn also has a large and capable workshop that can support multi-brand servicing and repairs. Honda, Kawasaki, Suzuki, KTM Aprilia, Ducati, Harley Davidson, BMW, Buell, you name it we do it

We are known for our race bike preparations supporting BSB, TT riders and also our award-winning custom build. Along with our popular in-house café.

Grange is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Invicta, Motorparks, Grange Motors and SOGO Mobility. A progressive and innovative group who strives to deliver excellence to our associates.

**Join the journey #engageyourcareer**

**Becoming an Aftersales Advisor for Pure Triumph Woburn**

The perfect role for people who enjoy **interacting with others **using their own **solution driven** flair to ultimately deliver their **unique world class experience**, within the diverse and never boring. Aftersales operation

We are a progressive and innovative group who strives to deliver excellence to our associates. Our Service Advisors have access to a fantastic **bonus structurefantastic opportunity to maximise your targets**

**Looking after Our Associates all the other perks**
- **Up to £26K depending on experience**:

- **Exceptional performance related bonus scheme**:

- **Associate Assistance Programme (inc. counselling, GP Service, Physio Advice, helpline)**:

- **Cycle to Work Scheme**:

- the company operates this scheme, to support our associate’s health and wellbeing, and our focus on the environment.
- **23 days annual leave**- for all associates plus the 8 Bank Holidays.
- **Long Term Service Awards **and **Annual Associate Recognition Awards **-These awards are for our fantastic associates as a recognition initiative.
- **Associate** **Discounts for MOT’s Parts, service, and Sales - **Associates have access to some amazing discounts not forgetting our **Associate Family discount **too**.**:

- **Vehicle Flexi-lease affinity scheme with SOGO Mobility - **this offer is available to all associates.
- **Life Insurance Benefit **- is provided to every associate after 3 months service
- **Annual Associate Engagement Survey**:

- **‘Women in Cambria’ network INSPIRE**

**It’s all about you turn the ordinary into the extraordinary**

You are an **ambitious** and **confident** individual who thrives to deliver a personalised and unforgettable guest experience and hit your targets with your own unique style

You can deliver an **empathic approach** with all guests.

You be **customer service focused** with **passion and drive **to match

You are confident on the **computer,** with a high level of ability to deliver on processes and compliance requirements. With exceptional **organisational** skills.

You have a **‘Full Clean UK Driving Licence’ - Motorcycle Licence**

**What does a normal day look like?**

A normal day is always different from both yesterday and tomorrow

It is a role of variety, autonomy, and diversity.
- Be the liaison between the Guest and the Workshop.**making sure it all happens smoothly**
- Talking to guests about all faults, repairs, and the solutions available to them
- Actively promoting products or services to guests as appropriate
- Taken lead on ensuring that all computerised records are accurate, up to date and clear.
- Uses skill to support guests who are dissatisfied with any matters relating to the Aftersales operation, and develop and deliver a solution drive approach
- Playing a key role in the day-to-day operation of the business as a whole

A successful Aftersales Advisor will always deliver a world class service, with professionalism and integrity. With a work pattern which encompasses the fantastic opportunities presented on a Saturday, on an agreed rota arrangement.

**We are at the top of our game**
- **Grange and Cambria Automobiles are an equal opportunities employer.**_
- **Your data will be held in line with the General Data Protection Regulations 2018.**_

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Motorcycle Driving Licence (preferred)

Work Location: In person

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