Senior Service Advisor

4 weeks ago

Milton Keynes, United Kingdom Pybus Recruitment Full time

**Role: Senior Service Advisor (Car Dealership)**

**Basic Salary: Between £30,000 to £35,000 (depending on experience) + OTE**

**Location: Milton Keynes MK6 4AG**

**Full Time and Permanent.**

Would you like to work as part of one of the south-east’s most well-respected dealerships? If the answer is yes then we have an exciting opportunity for you as our client is looking for a new Senior Service Advisor to join their growing team.

Our client is investing in their business and they will also invest in you and your career

They are now actively looking for a Senior Service Advisor for their Milton Keynes Dealership.

As such they require a self-motivated individual, who is able to use their own initiative to work alongside our existing team in their busy service department

**Job Purpose**:
As a Senior Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high

standards of quality workmanship and support continuous process improvement.

**Job Duties**:

- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion.
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manage
- Keep track of your Teams KPI's to assist with the Aftersales Service Manager's duties.

**About You**:

- Motor Trade experience is essential
- Strong Customer Service / Administrative experience
- Motivation to progress into a more senior role with greater responsibilities
- Flexible approach and a positive attitude
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence
- Evidence of ‘Right to Work’ in the UK

**Benefits**:

- 22 days annual leave + bank holidays
- Performance and loyalty-based incentives.
- Company pension scheme

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