Senior Aftersales Advisor

20 hours ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

Job Title

Senior Aftersales Advisor

About Us

KPI People Ltd is a leading provider of innovative solutions in the motor trade industry. We are committed to delivering exceptional customer service and excellence in everything we do.

Job Summary

We are seeking an experienced Senior Aftersales Advisor to join our successful Aftersales team in Milton Keynes. As a key member of our team, you will play a vital role in supporting the Aftersales Manager and providing excellent customer service.

Key Responsibilities

  • Support the Aftersales Manager in achieving departmental goals and objectives
  • Meet and greet customers, explaining work due to be carried out on their vehicle
  • Accurately complete courtesy car insurance paperwork
  • Call customers with progress updates and advise of any work needed
  • Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless operations
  • Process invoices and handle payments
  • Quote, introduce, and sell Service Plans to customers
  • Ensure all Warranty paperwork is correctly completed
  • Deliver exceptional customer service at all times

Requirements

  • 3 years Motor Trade Service Advisor experience
  • Full UK Driving Licence

What We Offer

  • Estimated salary: £38,200 (basic salary + on-target earnings)
  • Great Benefits Package
  • Monday to Friday: 8am - 6pm
  • Saturday Mornings on a Rota


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