Customer Service Team Leader

6 months ago

Saint Ives, United Kingdom BoilerJuice Full time

BoilerJuice, the UK's leading ecommerce energy site, is in search of a Customer Services Team Leader ready to fuel our mission of delivering unparalleled customer service. Our platform is the lifeline for 1.5 million UK homes reliant on oil for heating and hot water, providing not just fuel, but the warmth and comfort of a reliable home environment. As we navigate the complexities of ecommerce and energy logistics, we're looking for a leader who can steer our experienced customer-facing team through the challenges of resolving issues, complaints, and concerns with professionalism and efficiency.

**About Us**

While BoilerJuice might be new to some, we stand as a testament to innovation and customer commitment in the domestic heating oil market. Our unique approach combines the Internet-of-Things with smart data analysis, redefining how our market operates. Despite our growth and the technological advancements, we remain grounded. No big hierarchy, no special dress code—just a group of individuals passionate about making a difference in the lives of those we serve.

**Your Role and Impact**

As a Customer Service Team Leader at BoilerJuice, your influence will extend beyond operational excellence, shaping the very atmosphere and ethos of our team:

- Lead with Excellence and Positivity: Guide our customer service team with a spirit that uplifts and motivates, ensuring peak performance across sales, service, and Contact Centre KPIs through your positive attitude and proactive leadership.
- Empower with Communication and Coaching: Harness your exceptional communication and coaching skills to develop team members, fostering an environment of growth, excellence, and positivity. Your ability to articulate vision and feedback clearly will be key to nurturing talent and driving performance.
- Cultivate a Calm and Balanced Culture: Promote a team culture that values a calm, balanced approach to challenges, ensuring resilience and stability even in the face of fast-paced demands and complex customer issues.
- Champion Quality with a Positive Outlook: Lead the charge in maintaining our quality standards with a positive and constructive outlook, embedding excellence in every customer interaction and team process.
- Innovate and Improve with Assurance: Approach innovation and problem-solving with a calm and balanced mindset, inspiring your team to embrace challenges and explore new solutions with optimism and creativity.

Your background and skills are a testament to your ability to lead and inspire:

- Proven Leadership: Your exceptional leadership skills are evident in your ability to guide teams to achieve and exceed their goals. While experience of leading in a Contact Centre is advantageous, it's your leadership prowess we value most.
- Service-Driven Excellence: With a solid foundation in customer service or a related field, you lead by example, inspiring your team to deliver service excellence.
- Developmental Expertise: Your skill in coaching, performance management, and talent development ensures our team's continuous growth and success.
- Resilience and Adaptability: You thrive in our fast-paced environment, maintaining focus and effectiveness under pressure, and adapting to meet the ever-evolving challenges we face.
- Strategic and Collaborative: Your decision-making and problem-solving abilities are matched by your capacity to collaborate across departments, driving collective success through shared goals and innovations.

As a pivotal leader within our team, you will inspire a culture of excellence, resilience, and positive engagement. Your role extends beyond operational leadership; it's about nurturing an environment where every team member feels valued, heard, and empowered to reach their full potential.

**Your Time and Our Commitment**

At BoilerJuice, we value the balance between hard work and personal time. Our full time roles are designed to fit into a schedule that respects both our operational needs and your personal commitments.
- Work Hours: The position is full-time, with a 37.5-hour workweek. Our core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM, ensuring you have ample time in the evenings to recharge and enjoy your personal life.
- Weekend Flexibility: We understand the importance of weekends for rest and personal time. Weekend work is a rarity, limited to occasional Saturday mornings only when absolutely necessary. This ensures that you can plan your weekends with confidence, knowing that your personal time is respected.
- Bank Holiday Operations: While we do operate on some bank holidays, we approach these days with flexibility. Decisions on bank holiday working are made collectively, reviewing demand and making team decisions that consider both business needs and team preferences.

**Our Commitment to Diversity and Inclusion**

At BoilerJuice, we adopt a zero-tolerance approach to discrimination on any of the protected grounds outlined in the Equality Act 2010. We are stead

  • Customer Service Team Leader

    6 months ago

    Saint Ives, United Kingdom Brook Street Full time

    Ready to lead the charge in revolutionizing the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring every...

  • Customer Service Advisor

    7 months ago

    Saint Ives, United Kingdom The One Group Full time

    I have an exciting opportunity for immediate start for an experienced customer service advisor. This is initially a temporary position on an ongoing basis. You will be responsible to ensure effective and efficient communication to customer enquiries in conjunction with the accurate entry and processing of customer order. Process and manage logístical...

  • Sales Team Leader

    7 months ago

    Saint Ives, United Kingdom Simplify Group Full time

    **Sales Team Leader - TELESALES** **St Ives (Cambridge)** **£26,108.85 + OTE bonus of £18,000.00** **A fantastic opportunity to earn great commission in a vibrant sales environment, working with customers who need to use our conveyancing service to buy or sell a property. Purpose built offices with free parking and a great local community of shops and...

  • Customer Service Team Lead

    1 week ago

    Saint Ives, Cambridgeshire, United Kingdom Equals One Ltd Full time £27,300

    As a Customer Service Team Lead at Equals One Ltd, you will oversee the daily operations of our service desk team, ensuring efficient and high-quality support for clients.The successful candidate will determine and coordinate workflows to drive efficiencies, set priorities, and delegate tasks to ensure timely resolution of technical issues and service...

  • Customer Service Team Leader German Specialist

    1 week ago

    Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    Job Title: Customer Service Team Leader German SpecialistWe are seeking a highly skilled Customer Service Team Leader to join our team in Germany. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and leading a team of customer care administrators.The ideal candidate will have previous...

  • Customer Service Representative

    6 months ago

    Saint Ives, United Kingdom Acushnet Company Full time

    **Customer Service Representative - Custom Clubs** - If you're as passionate about golf as we are, then listen up! - We could have the opportunity for you_ Acushnet Europe Limited, home to the iconic golf brands Titleist & FootJoy, are on the lookout for a vibrant individual to join us as a Customer Service Representative in the Custom Clubs Team on a...

  • Customer Service Coordinator

    7 months ago

    Saint Ives, United Kingdom Reco Hoist Ltd Full time

    **What does the role of Customer Service Coordinator at RECO entail?** The Customer Service Coordinator at RECO plays a vital role in supporting the Service Planner by managing bookings and coordinating services efficiently. Responsibilities include overseeing the booking process, addressing client inquiries, and ensuring smooth communication between...

  • Customer Service Representative

    7 months ago

    Saint Ives, United Kingdom Acushnet Company Full time

    "We are a product company, we are a process company. Above all we are a people company" _ Our Customer Service Department is at the very hub of our business, providing expert and professional support for our key accounts and consumers across the UK and Ireland. We currently have vacancies for two customer focused individuals to join both our Crested &...

  • Customer Services Coordinator

    8 months ago

    Saint Ives, United Kingdom RECO Hoist LTD Full time

    **About RECO HOIST UK**: RECO HOIST UK is a leading provider of vertical transportation solutions in the construction industry. We specialize in delivering high-quality hoisting equipment and services to meet the unique needs of our clients. As a Customer Services Coordinator at RECO, you will play a crucial role in ensuring smooth operations and...

  • Customer Team Leader

    2 weeks ago

    Saint Mawes, United Kingdom Co-op Full time

    Closing date: 16-12-2024Customer Team Leader   Location: 6-7 Kings Road, St Mawes, TR2 5DH Pay: £13.32 per hour Contract: 18-23 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Make sure to...

  • Customer Service

    2 weeks ago

    Saint Ives, United Kingdom CV-Library Full time

    Job Advert: Customer Service Advisor - Monday to Friday (No Weekends) Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor! About the Role In this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and...

  • Customer Service

    2 weeks ago

    Saint Ives, United Kingdom Brook Street Full time

    Job Advert: Customer Service Advisor - Monday to Friday (No Weekends) Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor! About the Role In this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and...

  • Customer Service

    1 week ago

    Saint Ives, United Kingdom Brook Street Full time

    Job Advert: Customer Service Advisor - Monday to Friday (No Weekends)Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor!About the RoleIn this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and building...

  • Customer Team Leader

    3 weeks ago

    Saint Mawes, United Kingdom Co-op Full time

    Closing date: 06-12-2024Customer Team Leader   Location: 6-7 Kings Road, St Mawes, TR2 5DH Pay: £13.32 per hour Contract: 18-23 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. A high number...

  • Customer Service Team Lead

    3 days ago

    Saint Neots, Cambridgeshire, United Kingdom Resourcing Group Full time

    Job Title: Customer Service Team LeadWe are seeking a seasoned customer service professional to lead our German-speaking team at Resourcing Group. As a highly motivated and experienced leader, you will be responsible for delivering exceptional customer service, driving team performance, and fostering a positive work environment.The ideal candidate will...

  • Customer Team Leader

    2 weeks ago

    Chalfont Saint Giles, United Kingdom Co-op Full time

    Closing date: 16-12-2024Customer Team Leader   Location: 12 High Street, Chalfont St Giles, HP8 4QA Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Until 10:00pm) and weekends, to be discussed at interview. Do you...

  • Customer Team Leader

    4 weeks ago

    Newtown Saint Boswells, United Kingdom Co-op Full time

    Closing date: 26-11-2024 Customer Team Leader   Location: Station Yard, Newtown St Boswells, TD6 0PP Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Service Representative

    7 months ago

    Saint Ives, United Kingdom Movolytics Full time

    The talent and passion of our team is critical to our success as a company, we bring together a dynamic team and provide a foundation for individuals to build a professional career from the start. We provide a cutting-edge fleet management service using innovative technology allowing our customers to transform efficiency, productivity and costs in a matter...

  • Customer Team Leader

    1 month ago

    Mottram Saint Andrew, United Kingdom Co-op Full time

    Closing date: 15-11-2024Customer Team Leader   Location: Wilmslow Road, Prestbury, SK10 4AL Pay: £13.32 per hour Contract: 24-30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. This role will...

  • Customer Service Advisor

    6 months ago

    Saint Ives, United Kingdom Marlowe SRC Full time

    Customer Service Administrator - Property Salary - £21,255 per annum Location - PE27 St Ives, Cambridgeshire. You will be required to be office based initially for 6 months or until your probation period has passed. Home/office-based hybrid working would then be a possibility in this role. Please note that for in this role you will be expected to work at...