Customer Accounts Officer

2 weeks ago


Cardiff, United Kingdom Cardiff Community Housing Association Full time

**About the Role**

CCHA has an exciting new role in our Money Solutions Team. Initially a Fixed Term Contract, our Customer Accounts Officer will be responsible for the collection of former tenancy rent arrears, rechargeable repairs invoices, leasehold service chargers, commercial invoices (shop rents), rent relating to supported housing contracts and any other income streams.

This is not a normal debt recovery role. Your values and the way you work every day must reflect the values of CCHA, understanding the needs of a broad range of customers including tenants, homeowners, support agencies and shopkeepers.

**About You**

We are looking for someone who is a confident self-starter, capable of taking ownership for this area of the service, improving the service we provide to all customers and our systems and procedures where necessary. In the longer term, we would like the person taking on this role to be capable of becoming CCHA's expert in all areas of arrears recovery. We also need someone who is target driven, as delivering high collection rates is key to the success of this role.

**Our Shared Values**

At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Trustworthy | Brave | Caring | Genuine | Respectful | Honest

The job description will download in PDF format. To request an alternative format, please get in touch.
- Customer Accounts Officer Job Description.pdf

**Application & Interview Guidance**

The guidance will download in PDF format. To request an alternative format or language, please get in touch.
- Application guidance
- Interview preparation

If you require this information in an alternative format, please contact us.

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