Customer Care Consultant

1 month ago

Cardiff, United Kingdom Yolk Recruitment Full time

**Customer Service Advisor**

A leading insurnace company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers. They have a mission to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.

**What you'll be doing?**

This is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company based in the centre of Cardiff. You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions. You will also:

- Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts in a timely manner and in line with the company SLA's
- Build relationships with customers by listening to their needs and supporting them with the products and services that suit them
- Contact customers to discuss their accounts, questions and queries through outbound calls
- Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer and take the required payments
- Work closely with other members of the team to ensure that all customer requirements are consistently met
- Complete general administration duties including managing inboxes and updating various databases and systems

**What you'll bring to the team?**

As a bright customer service advisor, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers and members. You will also have:

- Excellent communication and listening skills, with people on all levels
- A keen eye for detail and able to work under pressure
- The drive to learn and progress within a role and team
- Excellent IT skills, including Microsoft Office
- Friendly and supportive to both other team members and customers.

**And this is what you'll get in return?**

By being a customer service advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside:

- Opportunity for Hybrid working after probation
- Excellent training and development opportunities within the business, supported by encouraging team members and managers.
- Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans

Please get in touch to find out more about the role and the client.

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