Customer Engagement Officer

3 weeks ago


Cardiff, United Kingdom Berry Recruitment Full time

Our client, one of the biggest employers in Wales, is investing heavily to upgrade it's infrastructure across South East Wales. The major works projects will have an impact on customers and communities across the South East Wales region, and the CustomerEngagement Officer will help to inform and engage communities about the work. An opportunity has arisen for someone with a wealth of experience in customer relations and community engagement, to take on the Customer Engagement Officer role, on a temporarybasis to cover maternity leave.

Key Responsibilities:

- To be the main point of contact for communities impacted by the work, including manning an information van
- managing the drafting, printing and distribution of correspondence and other communications material
- To organise a range of community events, exhibitions and surgeries
- Carry out site visits
- Work closely with contractors carrying out the work
- To raise purchase orders
- To support the Community Engagement manager to deliver a communication plan
- Liaise with the Education Manager to arrange school visits where required

**Salary**:

- £24,250 to £27,500
- Flexible location base as travel across South East Wales is required
- Opportunity to develop communications and community engagement skills
- Immediate start possible, likely duration to the end August 2023



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