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Income Officer

4 months ago

Edinburgh, United Kingdom Blackwood Homes and Care Full time

**Salary**

£33,849 - £36,593 per annum

**Contractual hours**

35

**Basis**

Full Time

**Region**

East

**Job category/type**

Housing

**Date posted**

17/05/2024

**Job reference**

REQ00013723

Are you a dedicated professional with a passion for maximising income and delivering outstanding customer service?

Join our team at Blackwood as an Income Officer, where you'll play a pivotal role in managing and optimising our income streams. This is a fantastic opportunity to work within a dynamic environment, ensuring effective income collection, management, and monitoring for all our customers, including supported and mainstream tenants.

Collaborating with the Head of Housing, you'll work towards meeting performance standards set by the Scottish Housing Regulator and Blackwood, driving measurable improvements in performance. Maintaining a high level of customer service is paramount in all interactions. You'll spearhead the digital shift in our housing teams, supporting and delivering changes in how we work and how our customers engage with our online services. Additionally, you'll supervise and direct the work of the Income Coordinator.

As a leader, you'll provide strong and agile leadership to sustain excellent service delivery standards within the Income team. Upholding a positive and inclusive working environment, you'll contribute to employee engagement and wellbeing strategies, ensuring compliance with HR policies and procedures.

If you're passionate about income management and customer service excellence, we'd love to hear from you. Join us at Blackwood and make a difference in the lives of our tenants.

**Our Employee Benefits package**
- Fully paid induction and personal development opportunities
- Company sick pay scheme on completion of probationary period
- 34 days’ holiday per annum, pro rata for part-time hours
- Company pension scheme and Death in Service Benefit
- Flexible and family-friendly policy and procedures
- Access to employee wellbeing support networks such as a 24/7 Employee Assistance Program, Mental Health First Aiders, Wellbeing Hub and employee engagement forum

**Guidance for Applicants**

**Note: International Sponsorship Criteria