Head of Service

7 months ago


Cirencester, United Kingdom Procurri Europe Maintenance Ltd Full time

Head of Service - EMEA

Reporting to Global Head of Service

Summary of Position

Responsible for ensuring the continued efficient running of the Maintenance Tower service deliverable for our European Customer Base. Oversight of all Service Tickets escalations driving corrective actions for any occurring issue in the NOC, Parts, Field Engineer and Triage elements of service delivery.

Work through the ASMs in the region on key customer review meetings.

Oversight of on-boarding's of new customer contracts. Work with Accounting on sign off of large PO’s to sub K’ and the vendor manager on compliance to SOW’s.

Review Europe customer SOW’s and provide input to any change to the MNT Tower President.

Work inside any budgets set for COG’s and expense. Work with Sales on any service delivery issue raised for review.

Bring to management any key issue impacting the region for resolution.

**Responsibilities**:

- Drive key customer reporting and attend meetings with the ASMs per the customer schedules.
- Work in side of the platform for all metric reporting for the region.
- Work inside of any budget for COG’s and expense
- With the EDM and ASM’s collaborate and manage any customer escalation.
- Attend region review meetings with N. America and APAC Region Directors and Global Head of Delivery to discuss overall processes and efficiencies.

Required Experience
- 5 years+ in customer service delivery management in either OEM or Third Party Maintenance.
- Skilled in use of Sales Force and MS office, especially MS Excel.
- Understanding of how to manage Income statement GOG’s and Expense budgets.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime

Work Location: In person



  • Cirencester, United Kingdom Cotswold District Council Careers Full time

    An exciting time to join Cotswold District Council. About the role.. As Head of Legal Services, you will:


  • Cirencester, Gloucestershire, United Kingdom The Thames Head Inn Full time

    The Thames Head Inn is seeking an experienced and skilled individual to join their kitchen team as a Sous Chef.This role will involve working closely with the existing team to maintain high standards of food preparation and presentation, as well as assisting in the running of the kitchen on days when the Head Chef is absent.A lovely flat with fantastic views...


  • Cirencester, United Kingdom Cotswold District Council Full time

    An exciting time to join Cotswold District Council.


  • Cirencester, United Kingdom Cheltenham Borough Council Full time

    **Head of Environmental Services** **Up to £60,000 per annum, 37 hours per week** **Cirencester/Coleford/Witney/Agile & Homeworking** **Are you passionate about making a tangible difference to the environment? Do you want to accelerate your career? If so, we've got the perfect role for you!** We work with three partner councils and Ubico as part of a...


  • Cirencester, Gloucestershire, United Kingdom The Thames Head Inn Full time

    The Thames Head Inn is seeking an accomplished Sous Chef to join their kitchen team.This is an exciting opportunity to work in a fast-paced kitchen environment and contribute to delivering exceptional culinary experiences.As a key member of the kitchen team, you will be responsible for preparing and presenting high-quality dishes, managing kitchen...


  • Cirencester, United Kingdom Cotswold District Council Full time

    Head of Legal £66,000 to £72,000 per annum, 37 hours per week Permanent Cirencester/Witney/Coleford An exciting time to join Cotswold District Council. Cotswold District is a great place to live, work and visit, and we are rightly proud of our businesses, communities and residents. We are busy recreating a Council that's pro-active and...


  • Cirencester, Gloucestershire, United Kingdom TipTopJob Full time

    TipTopJob is seeking a seasoned Sous Chef to join its kitchen team, supporting the Head Chef in maintaining the highest standards of culinary excellence. As a key member of the team, you will be responsible for food preparation, quality control, and stock management, while contributing to the development of innovative menus and dishes.About the Role:This is...


  • Cirencester, United Kingdom The Burford Recruitment Company Ltd Full time

    The Burford Recruitment Company are excited to be working with a specialist recruiter located Cirencester, who are seeking a Recruitment Head-hunter to join their expanding team. **Responsibilities**: - Ensuring to update the companies bespoke system efficiently and accurately - Working in partnership with an experienced team of professional consultants -...


  • Cirencester, Gloucestershire, United Kingdom Gateway Hospitality Recruitment Full time

    Key Job Description: We are looking for a highly skilled and organized Head of Culinary Department to join our team at a busy Country Inn near Cirencester. The ideal candidate will have experience of working in a fast-paced kitchen environment and be able to lead and manage a team of chefs.The Main Duties:Managing the kitchen operations, including inventory...

  • Head of Academy

    7 months ago


    Cirencester, United Kingdom HARBOURNE ASSOCIATES LIMITED Full time

    **Head of Academy - Cirencester - Global Construction Company** We are currently recruiting for a world leading manufacturer in their field, have over 300 factories, 25,000+ employees and sales of £9+ billion in FY 2022. Last year alone they put their name to 85 new patents and invested over £190million into R&D/Innovation. We are looking for someone to...


  • Cirencester, United Kingdom Rave Coffee Full time

    RAVE is a Cirencester-based coffee roaster supplying the UK with freshly roasted beans. We source green beans from around the world and fresh roast and ship them daily to our customers. This is a hybrid role, mixing hands-on tactical front line duties, with a strategic view of RAVE customer services with the view to help the business grow. **Some key...


  • Cirencester, Gloucestershire, United Kingdom Campdenbri Full time

    As the Head of Financial Audit at Campden BRI, you will be responsible for leading the operation, projects, and research of the Microbiology department. This role requires effective processes to meet service delivery targets aligned to accurate and informative support for clients. You will lead a large team to deliver knowledge and quality assurance to our...


  • Cirencester, Gloucestershire, United Kingdom Susan Hamilton Group Full time

    Compensation: £40,000 per annumAbout the JobWe are currently seeking a Head of Culinary Operations to join our team in Surrey. As a key member of our senior management team, you will be responsible for overseeing the day-to-day operations of the kitchen and ensuring the highest standards of food quality and customer satisfaction.Main ResponsibilitiesOverall...

  • Head Chef Position

    1 week ago


    Cirencester, Gloucestershire, United Kingdom Compass UK & Ireland Full time

    We are seeking a talented Head Chef to join our team at Compass Group UK&I. As a key member of our kitchen team, you will be responsible for preparing and serving high-quality food that meets the highest standards of quality and safety.About the RoleYou will be responsible for preparing delicious, high-quality food that delights our clients and customers,...


  • Cirencester, United Kingdom Gateway Hospitality Recruitment Full time

    Gateway Hospitality Recruitment seeks an experienced Head Chef or Sous on promotion to take on a new challenge as our Seasonal Menu Preparation Manager.This is a great opportunity for a skilled chef looking to lead a team in a modern seasonal menu preparation environment, achieving GP targets and ensuring quality consistency. As Seasonal Menu Preparation...


  • Cirencester, United Kingdom FleetCheck Full time

    **About FleetCheck** At FleetCheck we believe that everyone has the right to be safe on the roads and we are all about making a difference to road safety. Our business is all about serving others, focused on a common good and we get there through consideration and respect for each other. Our customers trust us to deliver excellence. They trust us because...


  • Cirencester, United Kingdom Siamo Group Full time

    Siamo invite you to join their forward-thinking, zealous client expanding within Cirencester and seeking a professional, self - driven individual looking to shape their career into renowned success. Searching for a Customer Service Supervisor to become a bind between the Head of Customer relations and Customer service team, you will play and instrumental...


  • Cirencester, Gloucestershire, United Kingdom Verelogic IT Recruitment Full time £60,000 - £65,000

    About the RoleWe are seeking an experienced Mechanical Services Contracts Manager to join our team. The successful candidate will be responsible for managing mechanical services contracts, ensuring timely and cost-effective delivery of projects.Key Responsibilities:Develop and implement contract strategies to achieve business objectivesManage contract...


  • Cirencester, Gloucestershire, United Kingdom Compass Group UK Full time

    Job Title: Executive Head ChefWe are seeking a highly skilled and experienced Chef to join our team at Compass Group UK. As a key member of our kitchen staff, you will be responsible for preparing and serving high-quality food that exceeds our clients' expectations.Main Responsibilities:Preparing delicious and nutritious meals for Defence personnel and...


  • Cirencester, United Kingdom St. James's Place Full time

    Who we are People have always been at the heart of St. James’s Place, we value long-term relationships and we are a home for people who care about the future - financially, environmentally and socially. These core values have enabled us to become a leading FTSE 100 Wealth Management company. **Location**: Cirencester Office **Employment Type**:...