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Claims Handler
3 months ago
Veezu are looking for 2x experienced Claims Handlers to join our Veezu Assist team based in Solihull. This is an exciting opportunity to join a fast growing and award-winning company on a full-time, permanent basis. This role is suitable for someone who has claims handling experience or has worked within a similar role.
**You will be responsible for supporting customers in relation to claims handling, providing exceptional customer service and high levels of administration. Your main responsibilities will include**:
- Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely
- Oversee debt recovery for any complex or old claims over 60 days, as well as own claims
- Manage each individual claim from First Notice of Loss (FNOL) to completion ensuring speed and efficiency of information
- Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
- Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
- Provide high quality customer service with an awareness and understanding of customer requirements.
- Oversee the management of location fleet
- Ensure all claims are handled efficiently from our claims handling system, Eclipse Proclaim
- Recommend solicitors to clients, as appropriate
- Deal with on
- and off-hires where necessary and regularly check vehicles as required.
- Accurately input data onto relevant computer database i.e. Eclipse Proclaim
- Advise Claims Manager of Health & Safety issues
**Our expectations of you...**
- Experience gained within the Insurance Industry and / or Motor Claims
- Motor claims/credit hire knowledge
- Honesty and a knowledge of industry regulation and legislation
- Knowledge of complaints and referral procedure
- Exceptional attention to detail and organisation skills
- Ability to effectively manage conflicting deadlines
- Excellent communication skills both written and verbally
- Ability to work under pressure in a fast-paced environment
**WORKING HOURS**
- Working hours: Monday - Friday, 09:00 - 17:00
- 40 hours per week
**Employee Benefits**:
- 28 days paid annual leave
- Monthly pay
- Free onsite parking
- Workplace Pension
- Enhanced sick pay
- Access to our employee perks, wellness & recognition platform provided via ‘Perk Box’
- Employee Assistance Programme: access to a 24/7 helpline providing employees and their partner and dependants with professional support, guidance and counselling when they need it the most.
- Learning & development opportunities to help you progress in your career
**Why Veezu?**
Veezu is the UK’s #1 hyperlocal, multi region private vehicle hire provider. We provide efficient, safe and easy ways for people to travel, combining the reliable knowledge of experienced local Driver Partners with advanced consumer technology. Focused on local passenger needs we deliver over 1.5 million journeys per month, keeping our towns and cities moving safely and efficiently.
Not only does Veezu create amazing journeys for its passengers, but we also strive to ensure that our colleagues have amazing journeys in their careers.
**Veezu Values, because we**:
- Do the right thing._
- Make it simple._
- Are bold. Think differently._
- Together, we create amazing journeys._
**At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click ‘apply’ now**
- *Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process. If you start employment with us, you will be asked to engage in the formal DBS checking process._
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,500.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- claims handling: 1 year (required)
Work Location: In person
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