Outbound/inbound Customer Service Consultant
2 weeks ago
**Inbound/ Outbound Customer Service Consultant - Northampton - £23,375**
Distinct Recruitment are working with a well-known business based in Northampton who are expanding their Inbound Customer Service team. You will receive a competitive salary, starting at £23,375 with yearly pay reviews and additional benefits.
**Working Hours**:
Monday - Friday 9 - 5:30
You will be required to work 1 in 3 Saturdays 9-2
Start Date - Immedaite
You will be hired on a hybrid working contract, where you will be required to go into the Northampton office 1 day per week and work the rest from home.
**What you will be doing:
Taking all inbound calls to support existing customers with post-sales support
Taking inbound calls from new customers who may have generated a quote
Renewal calls from existing customers
Follow all customer service and sales processes accurately
Follow all compliance and quality standards
**You will:
Have experience within a telephone customer service position
Be passionate about sales and customer service
Dealing with different levels of customer service inquiries and ensuring a positive customer experience
Have the ability to retain required information
Be IT/computer efficient and have the ability to multitask across multiple systems
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