Customer Service

2 months ago

Northampton, United Kingdom RecruitmentRevolution.com Full time

_We are a design led business. We believe in challenging the boundaries of light and exploring innovative ways to master it. There are more than a thousand people working around the world dedicated to fulfilling our vision to provide our customers withthe best lighting solutions imaginable._
- If you have experience within a customer facing service role with a passion to serve customers, think creatively and simplify what we do we’d love to welcome you to the team. You'll also need to be comfortable picking up the phone and speaking to existingcustomers about our products._

**Role Info**:
**Customer Service / Sales Support Administrator**
**Sywell, Northamptonshire NN6**
**Competitive Salary**
Plus 25 days holiday (plus bank holidays), Quarterly bonus Scheme, 4% matched Company Pension, Life Assurance Scheme for all employees, Healthcare Cash Plan, Cycle to work scheme
Product / Service: We create beautifully lit spaces with over 120 years of design, innovation and expertise.

**Our Achievements - First to**:
+ design and manufacture LED lighting products for the UK Wholesale market.
+ produce sealed for life 100% waterproof, in-ground LED lighting products.
+ produce sealed for life outdoor lighting products.
+ produce a fit for purpose high performance, fire rated, LED downlight.
+ produce mains dimmable LED downlight.
+ produce an LED downlight that complies with all building regulations.
+ produce a fire, acoustic and moisture rated 360 degree eyeball style downlight.
+ offer a 7 year extended warranty on our products.

**About us**:
We are a well-established, long-standing company in the lighting industry that has ambitious plans to grow across Europe over the next few years. Currently we are a private equity backed company with around 100 employees in the UK and 50 in Europe. Thisrole is for the UK customer base only.

We have been through a lot of change recently and this will continue - transformational change like automation.

**Key Responsibilities**:
**You'll partner with our commercial team to**:
+ Deliver excellent customer service to your dedicated area
+ Write, send out and follow up quotes
+ Regularly make proactive outbound calls to customers advising them of new promotions on the products
+ Assist customers with stock availability, lead time, orders and product information
+ Agree a strategy for customers in your area and plan daily / weekly work
+ Meet area sales targets
+ Build and develop strong relationships with our customer base and connect with key stakeholders including the regional sales team and electrical wholesalers
+ Receive and manage inbound calls via call receipt system
+ Take ownership of and resolve customer complaints
+ Use Sales Force and LV systems
+ Process return and warranty requests

**About You**:
+ Experience within a customer service, call centre and/or internal sales role is required
+ Previous experience of Sales Force and/or other CRM (preferable but not essential)
+ Excellent communication and interpersonal skills
+ Organised and able to work to tight deadlines
+ Determined and resilient approach
+ Responsible and accountable
+ Attention to detail
+ Ability to work in a fast-paced environment

Your Experience / Background / Previous Roles May Include:
Customer Account Manager, Client Services, Sales Administrator, Sales Coordinator, Customer Care, Sales Order Processor, Sales Progressor, Customer Success, Outbound Sales, Sales Admin, Customer Support, Internal Sales, Product Support, Inside Sales,

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