Customer Service

3 weeks ago


Northampton, United Kingdom Impact Recruitment Full time

**Customer Service Coordinator**

**Northampton, NN4 / Hybrid**

**Temp to Perm**

**37 hours per week**

**£21,000 - £23,000 plus bonus**
- **Do you have experience providing an excellent level of Customer Service to B2B clients?**_
- **Would you like to join a sociable customer service team and work for an organisation that looks after their staff?**_
- **If so, we have an exciting opportunity available and would like to hear from you ASAP**_

Our client is seeking a **Customer Service Coordinator **tojoin their prestigious organisation in Northampton. This role is not purely on the phone and does involve a varied amount of administration. Full system and product training will be provided.

Once trained you will work no more than 2 days in the office, the rest at home.

You will be responsible for providing exemplary customer service to both customers and suppliers.

**In this Customer Service Coordinator role, you will be responsible for**:

- Responding to customer communication from both internal and external customers
- Ensuring that all contracts are checked and approved
- Ensuring that all compliances are adhered to
- Develop strong relationships to effectively resolve queries
- Update supplier price updates and promotions
- Ensure tenders are sent to suppliers
- Continuously working to improve levels of service tailored to individual customers

**In order to be successful as a Customer Service Coordinator you must have the following**:

- Experience in a similar customer service role is essential
- Problem solving**, **analytical skills and methodical thinking
- Excellent written and verbal communication skills
- Team player with excellent time management skills and good attention to detail
- Good working knowledge of the MS Office suite (especially Excel)

All responses will be managed in line with the new GDPR regulations.

**Impact Recruitment is an employment agency working on behalf of our client.**

**Job Types**: Full-time, Temp to perm

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Northampton: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Northampton

Reference ID: VCJ455
Expected start date: 20/02/2023



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