Customer Service
6 months ago
**Customer Service Coordinator**
**Northampton, NN3**
**Permanent**
**Monday to Friday**
**£24,000**
**Are you looking for a more senior customer service role that could lead to a Team Leader position?**
**Do you have a desire to help people and looking for a varied administration role?**
- **If this sounds like you, we have the perfect opportunity for you**_
Our client is a technology business that provide solutions for people with additional needs; they have recently won a large tender so have exceptional growth plans
As **Senior Customer Service Coordinator**, you will deal directly with consumers who are wanting to order both software and hardware.
**Duties and responsibilities for the Customer Service Coordinator** **role includes**:
- Calling customers to confirm orders, take payment and arrange delivery.
- To process sales orders.
- To complete quotations.
- Add customer details to the CRM.
- To handle incoming calls from the general enquiry telephone lines.
- To communicate to customers the status and progress of their orders.
- To process credit card payments.
- To administer and register new product insurance cases.
- To book customer orders for delivery with various carriers and external engineering partners.
**Skills and experience required for the Customer Service Coordinator role**:
- Previous experience of administration.
- Strong customer care skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Numerate.
- Quick to learn.
**Impact Recruitment is an employment business working on behalf of our client.**
All responses will be managed in line with the new GDPR regulations.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
-
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