Customer Service

6 months ago


Northampton, United Kingdom Impact Recruitment Full time

**Customer Service Coordinator**

**Northampton, NN3**

**Permanent**

**Monday to Friday**

**£24,000**

**Are you looking for a more senior customer service role that could lead to a Team Leader position?**

**Do you have a desire to help people and looking for a varied administration role?**
- **If this sounds like you, we have the perfect opportunity for you**_

Our client is a technology business that provide solutions for people with additional needs; they have recently won a large tender so have exceptional growth plans

As **Senior Customer Service Coordinator**, you will deal directly with consumers who are wanting to order both software and hardware.

**Duties and responsibilities for the Customer Service Coordinator** **role includes**:

- Calling customers to confirm orders, take payment and arrange delivery.
- To process sales orders.
- To complete quotations.
- Add customer details to the CRM.
- To handle incoming calls from the general enquiry telephone lines.
- To communicate to customers the status and progress of their orders.
- To process credit card payments.
- To administer and register new product insurance cases.
- To book customer orders for delivery with various carriers and external engineering partners.

**Skills and experience required for the Customer Service Coordinator role**:

- Previous experience of administration.
- Strong customer care skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Numerate.
- Quick to learn.

**Impact Recruitment is an employment business working on behalf of our client.**

All responses will be managed in line with the new GDPR regulations.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Northampton, Northamptonshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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