Customer Service Coordinator

1 month ago


Northampton, United Kingdom Impact Recruitment Ltd Full time

**Customer Service Coordinator**

**Northampton, NN4 / Hybrid**

**Temp to Perm**

**37 hours per week**

**£21,000 - £23,000 plus bonus**

**_Do you have experience providing an excellent level of Customer Service to B2B clients?_**

**_Would you like to join a sociable customer service team and work for an organisation that looks after their staff?_**

**_If so, we have an exciting opportunity available and would like to hear from you ASAP _**

Our client is seeking a **Customer Service Coordinator**to join their prestigious organisation in Northampton. This role is not purely on the phone and does involve a varied amount of administration. Full system and product training will beprovided.

Once trained you will work no more than 2 days in the office, the rest at home.

You will be responsible for providing exemplary customer service to both customers and suppliers.

**In thisCustomer Service Coordinator role,you will be responsible for**:

- Responding to customer communication from both internal and external customers
- Ensuring that all contracts are checked and approved
- Ensuring that all compliances are adhered to
- Develop strong relationships to effectively resolve queries
- Update supplier price updates and promotions
- Ensure tenders are sent to suppliers
- Continuously working to improve levels of service tailored to individual customers

**In order to be successful as a Customer Service Coordinator you must have the following**:

- Experience in a similar customer service role is essential
- Problem solving**,**analytical skills and methodical thinking
- Excellent written and verbal communication skills
- Team player with excellent time management skills and good attention to detail
- Good working knowledge of the MS Office suite (especially Excel)

All responses will be managed in line with the new GDPR regulations.

**Impact Recruitment is an employment agency working on behalf of our client.



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