Customer Service Advisor
2 weeks ago
**Reference**
420434
**Salary**
£25,000 - £26,000/annum
**Job Location**:
- United Kingdom - England - East Midlands - Northamptonshire - Northampton
**Job Type**
Permanent
**Posted**
11 July 2023
Role: Customer Service Assistant
**Salary**: £25,000 per annum
Hours: 40 hours per week 08.00-17.00 Monday-Friday
Location: Northampton, Northamptonshire
Job type: Full time, Permanent
Interaction have partnered with a long standing & established Safety Workwear firm based in Northamptonshire. The client offers over 35 years of experience & specialises in supplying innovative products and services to organisations throughout the UK and Europe. The client offers encouragement for career progression, ongoing training & development.
The package:
- 28 days holiday, inclusive of bank holidays
- Regular Salary/Package Reviews based on performance - Quarterly
- Comprehensive Pension & Life Insurance Plan
- Company events & Meals out
- A unique variety of projects across progressive & worldwide industries.
The Role:
- General processing of orders, quotations, account setups and order entry.
- Making outbound account care calls to existing customers to offer alternative products etc.
- Monitoring back orders and communicating lead times to customers.
- Managing estimated delivery dates and customer expectations.
- Raising returns and collections.
- Logo setups.
- Ensuring internal KPIs are met.
- Any other duties as required by your Line Manager.
**Requirements**:
- Strong organisational skills, disciplined approach, accuracy and attention to detail.
- Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative.
- Must be computer literate.
- Ability to get on well with colleagues and customers.
- Effective communication skills - verbal, written and listening.
- Desire too offer service excellence to both internal and external customers.
- Positive attitude.
Similar roles may include: Customer service, Assistant, Customer Advisor,
Commutable from: Cambridge, St Neots, March, Peterborough, Somersham, Newmarket, Ely, Dunstable, Luton, Bury St Edmunds, Milton Keynes, Northampton
**Contact information**:
Angela Bailey
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