Customer Service

4 weeks ago


Northampton, United Kingdom Interaction Recruitment Full time

We are looking for a Customer Service/Claims Advisor for a leading broker based in Northampton predominantly offering specialised car and home insurance products.
The Role
Customer involvement is key to the role, and you will need to possess a natural ability to build rapport. You will be required to manage and service all midterm policy changes and to assist with and oversee claims, successfully managing outcomes and dealingwith all client servicing needs and tasks with skill and efficiency.
You will also need to recognise and convert sales opportunities and be able to process a comprehensive range of transactions with a high level of accuracy.
- Servicing in and outbound calls to existing customers and to the highest of standards
- Nurturing and developing client and insurer relations (in and on occasion out of the office)
- Providing professional advice based on a comprehensive assessment of the clients needs and circumstances
- Providing sales support duties (cross-sales) and negotiating terms, both with clients and insurers
- Managing claims and servicing outcomes with our clients, insurers and partners
- Registering claims and maintaining client servicing records with total accuracy
- Accurately processing policies, associated transactions, and documentation (Acturis and MS Office)
- Developing and improving existing processes to enhance the services that we provide
- Providing support and advice to colleagues with all enquiries
- General clerical and administrative duties
- A minimum of 12 months of motor or home insurance experience (essential)
- Customer Service experience including in and outbound call handling (essential)
- Office and administration experience (essential)
- Experience working with structured procedures and deadlines (preferred)
- Knowledge and understanding of FCA regulations (essential)
- Chartered Insurance Institute (CII) qualifications (preferred)



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