Customer Service Controller

4 weeks ago

Northampton, United Kingdom Auto-Rescue Logistics Full time

Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops. ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.

Hybrid working from home and our Northampton office, we are looking for someone to join our team of Customer Service Controllers. Our team is customer focused and offers a very high standard of care and communication.

**Duties include**:

- Handling incoming and outbound calls - dealing with businesses and the motoring public
- To provide accurate and relevant information to various involved parties on a regular and timely basis
- Arranging vehicle recoveries as per customer requirements
- Dealing with ongoing recovery cases and assisting with any issues that may arise
- Arranging assistance for breakdown customers
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service

**We are looking for someone who**:

- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multi-task and be proactive
- Has a positive outlook to life and your career

**Required Education, Skills and Qualifications**

Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public. A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.

**Working Hours**: We work to a six week rota, so you know your shifts well in advance. Within this six week rota you are required to work 2 weekends in 6. When you do work the weekend, you get two days off, one either side of the weekend worked (for example, a day off on the Thursday, and a day off on following Tuesday). You will work various shifts: 07:00 to 15:30, 08:00 to 16:30, 09:30 to 18:00, 10:30 to 19:00, occasionally 11:30 - 20:00 and you are entitled to a one-hour unpaid lunch break

We currently have a hybrid working model in place, working two days in the office and the other days remotely.

Your training will be conducted in office for the first two months, once ready to work independently, you will begin your hybrid working.

You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.

All IT equipment will be provided and will need to be collected from our office.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Day shift

COVID-19 considerations:
We are following all government guidelines.

Work Location: Hybrid remote in Northampton NN3 6RW

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