Customer Service Advisor
3 weeks ago
Role - Customer Service Advisor
Location - Northampton, NN1
Salary - £20,000 per annum
Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm
Employment Type - Full-Time, Permanent, Office-based
Are you looking to start or progress your career in the property the industry?
Are you a strong administrator with excellent customer service skills? If so, we want to hear from you
**The role of a Customer Service Advisor**:
You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:
- Managing repairs and maintenance
- Dealing with tenant arrears
- Negotiating end of tenancy deposits
- Complying with gas audits
- Having a competent lettings legislation to help and support where necessary
**Skills & Attributes of a Customer Service Advisor**:
We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partnersand suppliers. You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions thatwill improve our customers' journey.
You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets.
**What you get in return for a career as a Customer Service Advisor with Countrywide**:
- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
- Outstanding discounts across retail, entertainment, travel and health
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