Banking Customer Service Advisor

2 weeks ago

Northampton Northamptonshire, United Kingdom Nationwide Building Society Full time

Working for a Building Society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs.
At Nationwide, our Contact centres provide legendary service to our members. As a consultant you’ll answer calls and support the member with their questions and look at what else you can further support them with, whilst you are with them.
We’re looking for Contact centre consultants to join our team The first 12 weeks of training will be based on site at our Northampton office, after this you will be required to attend the Office 2 days per week.
This role is a 35 hour working week, working Monday to Friday, 9am-5pm.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. You can also find out more about our approach to hybrid working .
Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.
Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members. We’re a building society not a bank, so our customers are members of our Society. You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that’s right for them.
If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you.
You don’t need financial services or call centre experience, you’ll be fully trained. Confident on the phone and able to build rapport with customers
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career.
~ 25 days holiday pro rata

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
We want everyone in the UK to know that they don't have to bank with a bank.

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