Account Services Coordinator

3 weeks ago


Banbury, United Kingdom XPAuto Full time

XPGroup are an innovative, customer-focused organisation who deliver outstanding customer experiences through our best-in-class team of experts and the smarter use of powerful digital technologies. Providing market leading vehicle movements and management services in the automotive world.

Interested in joining us?

XPAuto’s Account Services Coordinators support the busy team managing fleets on behalf of class-leading OEMs.

Key Tasks / Responsibilities
- Raising bookings, answering calls and managing inboxes on behalf of our customers
- Liaising with the operational teams across XPAuto
- Ensuring fleet inventory is up to date
- Liaising with customer teams
- Attending monthly reviews when appropriate
- Managing customer queries, issues, and complaints
- Running daily reports
- Sending 48 and 24-hour text messages
- Managing all PCO vehicles, test booking and renewals
- Running all weekly reports
- Identifying any new initiatives to improve fleet management
- Managing the vehicle damage/recharge and debtors list

Additional Tasks
- Supporting other brands when required
- Answering other brands inbound calls when required
- Escalation of any customer complaints to relevant manager(s)
- Running weekly reports when required
- Any other additional admin tasks where required

If you want to develop your career in our progressive global organisation and have exceptional administrative skills, understand the meaning of customer excellence whilst working in a best-in-class business, please send your CV and covering letter introducing yourself.

Full-time, Office-based

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 24/02/2023
Reference ID: ACCOUNTSERVICES
Expected start date: 27/02/2023


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