Customer Service Coordinator

5 months ago

Banbury, United Kingdom Newly Weds Foods Ltd Full time

Customer Service Coordinator**:

- £30,000-£33,000 (dependent upon skills and experience)**

**About Newly Weds Foods**

Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds® Foods is BRC accredited leading specialist manufacturer of coatings, seasonings and flavourings for the food industry supplying major manufacturers throughout the world and a world leader within food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.

**Newly Weds Foods Banbury**

Based on Lombard Way, Newly Weds Foods has been operational in Banbury since 2011. During that time our employee team has grown, and we now employ over 250 people. We have a Bakery, Blend factory and a dedicated Gluten Free factory. We operate over a range of shifts in our production facilities, have on site services including a QA team, Engineers, Supply Chain, Logistics, Payroll and HR and we also have a dedicated on-site R&D team.

**The Position**

We are looking for an experienced Customer Service Coordinator to join our Supply Chain Team.

The hours of work are Monday to Friday, 09:00-17:00.

**What does it involve?**
- Receiving customer orders and inputting them onto the system, ensuring each order is followed through and any changes confirmed with the customer. Preparing export paperwork whilst keeping all relevant parties informed of order changes.
- Answering customer enquiries or redirecting to the appropriate party.
- Assisting Production Planning and Procurement to maximise efficiencies within the factory
- Liaising with customers and providing an efficient order process.
- Building and maintaining relationships with internal and external customers.
- Maintaining and coordinating stock replenishments to ensure their accuracy at all times
- Assisting the Accounts Team in resolving invoice queries and raising credits
- Any other duties as required.

**What skills will you need?**

**Essential qualifications/requirements**:

- Excellent coordination and communication skills
- Experience At least 3 years’ Supply Chain experience
- Confident self-starter with good communication skills
- A good level of IT knowledge
- Good analytical and interpersonal skills
- Ability to work to tight deadlines whilst remaining professional
- Proven ability to simultaneously undertake several tasks
- Commitment to **NWF Banbury Values**:

- “Collaboration” Be One Team
- “Flexibility” Be Adaptable and Proactive
- “Inspiration” Be A Role Model
- “Integrity” Do The Right Thing (First Time, Every Time)
- “Efficiency” Eliminate All Kinds of Waste (Time & Materials)
- “Responsibility” Take Ownership and Accountability

**Desirable qualifications/requirements**:

- Experience in a FMCG environment
- Good geographical knowledge of Europe
- Experience of export documentation

**Terms and conditions include**:
**Salary** - Customer Services Coordinator; £30,000 to £33,000 (dependent on skills and experience)

**Location** - Newly Weds Foods, Banbury

**Working hours / pattern** - Monday to Friday, 09:00-17:00

**Pension - **3% paid via salary sacrifice, saving you tax and NI contributions

**Annual Salary Reviews **- an annual pay review is conducted every January

**Holiday -**25 days plus bank holidays

**Family friendly **- Enhanced maternity, paternity and shared parental leave pay, as well as an annual family fun day

**Freebies - **free on-site parking, tea and coffee,

**Health care cash plan **- including cash back for opticians, dentist, complimentary therapies

**Premium Employee Assistance Programme **- including up to 8 counselling sessions, as well as telephone advice for a range of issues

**Cycle to work scheme** - once you have passed your probation period

**Employee events** - annual family fun day, Christmas party, as well as an Easter egg at Easter, and long service awards for those hitting 5, 10, 15, 20, 25 years’ service

**Death in service benefit** - 2 x annual salary

**Incentivized “Refer A Friend” Scheme** - £400 for each person you successfully recommend, terms and conditions apply

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: BANCS

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