Customer Service

2 months ago


Banbury, United Kingdom CV-Library Full time

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire.

Role: Customer Service Representative

Salary: £23,000 - £26,000 per annum

Location: Banbury, Oxfordshire

Hours: Mon - Fri (37.5 hours per week)

Holiday Entitlement: 25 days plus bank holidays.

Key Responsibilities of the Customer Service Representative:

Ensures all customer orders are processed in line with agreed timescales and that all enquiries and queries are dealt with in a timely manner.
Maintains regular contact with the customer via e-mail and/or telephone to ensure they are kept up to date and to enhance our profile.
Liaises with Warehouse administrators to ensure that the shipment of the orders and the delivery dates requested are achievable.
Coordinates any direct deliveries that are required from the European plants to our UK customer base for the accounts handled.
Monitors progress of direct delivery manufacture with the relevant plant until delivery is achieved.
Produces a weekly file of any customer issues that have arisen or are continuing, for each week, and forward to the Customer Service Manager.
Receives and processes customer returns documentation/ credit claims, verifies their validity, and raises corresponding credit notes in a timely manner.
Raises Authorisation for Return (AFR) paperwork for any goods to be returned and match this to the relevant credit claim and receiver.
Provides general support for the sales force regarding product information, samples, customer, and shipment data.
Answers and responds to internal and external telephone and e-mail enquiries.About you:

Good all-round computer skills including Microsoft Outlook, Word and Excel (intermediate level Excel and above would be an advantage).
Experience of using SAP an advantage.
Previous Customer Service/Data Analysis experience.
Excellent telephone/email manner.
Fluent in English.No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job


  • Customer Service

    5 months ago


    Banbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: Looking for an exciting opportunity to work in a dynamic and fast-paced environment? Our client based in Banbury, Oxfordshire is looking for an Order Processor/Customer Service Person to join our team! As our Order Processor/Customer Service Person, you will be responsible for processing and managing customer orders, ensuring that they...

  • Customer Service

    1 month ago


    Banbury, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Location: Banbury, close to the M40 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Salary: £26,000 DOE Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a...

  • Customer Service

    5 months ago


    Banbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Executive** **Location: Near the M40, Banbury** **Type: Full-time, Permanent** **Salary: Up to £26,000 per annum (depending on experience)** Are you a proactive individual with excellent communication skills? Do you thrive in a fast-paced, customer-centric environment? Join our team as a Customer Service...

  • Customer Service

    1 month ago


    Banbury, United Kingdom Pertemps Full time

     Job Title: Customer Service AdvisorLocation: Banbury, close to the M40Job Type: Full-time, PermanentWorking Hours: Monday to Friday, 8:30 AM - 5:00 PMSalary: £26,000 DOEOur client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a dynamic and...

  • Customer Service

    5 months ago


    Banbury, United Kingdom Prospect Personnel Full time

    **Position: Customer Service Representative** A large part of this role with answering customer queries. You will also be assigned a list of existing accounts to manage, update, and assist with their development and account growth. Full training on the processes and procedures will be given. Part of this role is focused on proactively contacting accounts...

  • Customer Service

    5 months ago


    Banbury, United Kingdom Prospect Personnel Full time

    Our client is looking for 2 additional Customer Experience Advisors to deal with their American market working either a **3pm-11pm shift or a mid-day-8pm shift**. This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire **Main Duties**: - Answering calls, dealing with queries...

  • Customer Service

    6 months ago


    Banbury, United Kingdom Prospect Personnel Full time

    Our client is looking for 2 additional Customer Experience Advisors to deal with their American market working either a **3pm-11pm shift or a mid-day-8pm shift**. This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire **Main Duties**: - Answering calls, dealing with queries...


  • Banbury, Oxfordshire, United Kingdom JACOBS DOUWE EGBERTS Full time

    Job Title: Administration & Customer Service AdvisorKey ResponsibilitiesProcess customer orders in a timely and efficient manner to ensure high levels of customer satisfaction.Respond to customer inquiries and resolve complaints in a professional and courteous manner.Provide administrative support to the customer service team, including data entry and...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    **Company Description** For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Customer Service Specialist - Supply Chain - Banbury - Full-time - United Kingdom As a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Customer Service Specialist - Supply Chain - Banbury - Full-time - United Kingdom As a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Customer Service Advisor - Supply Chain - Banbury - Full-time - United Kingdom As a Customer Service Executive, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure that...


  • Banbury, United Kingdom The Curve Group Full time

    **Join Our Team as a Customer Service Representative!** **Location**: Banbury **Working Hours**: Mon-Fri 9 am - 5.30 pm *Onsite 5 days a week Are you passionate about customer service? Join our client, a leading manufacturer of garden equipment, as a Customer Service Representative in Banbury. Working with their B2B customers, you will work to ensure...


  • Banbury, United Kingdom DHL Full time

    **Pay Rate**: £26,293.88 **Contract Type**: Permanent (Full-Time) **Shift patterns**: Mon-Fri - 39.5hrs per week (Mon-Thurs: 08:30-17:00, Fri: 08:30-16:30) **Location**:Banbury (OX16 3ED) DHL, award winning leading supply chain business is seeking a **Customer Service Advisor** to play a vital role coordinating our daily logistics requirements. **WHAT...


  • Banbury, United Kingdom The Recruitment Group Full time

    We are on the lookout for Customer Service Advisors to join our well-established client in Banbury. This is a Permanent Position. The salary is £23,000 per annum working Monday to Friday with no weekends. Our client is manufacturer and distributor for garden ware and outdoor storage and furniture. Their mission is to minimize the use of virgin resources...


  • Banbury, United Kingdom Plus One Personnel Full time

    Customer Service Advisor Job Details **Sector**: Customer Services **Location**: Banbury, Oxfordshire **Type**: Permanent **Salary**: £22,000 **Reference**: 370050 Job Title: Customer Service Advisor Location: Banbury Hourly Rate: £22,000 plus bonus after probation period Our client is a growing company based in Banbury Town Centre. They are an...


  • Banbury, Oxfordshire, United Kingdom Leeds Building Society Full time

    About the RoleWe are seeking a friendly and approachable Customer Service Assistant to join our team at Leeds Building Society. As a key member of our branch team, you will provide exceptional customer service, assisting with all branch-based products and services.Your Key ResponsibilitiesProvide excellent customer service, responding to customer queries and...


  • Banbury, United Kingdom CV-Library Full time

    Customer Services Administrator job vacancy located near Banbury, Oxfordshire. Position: Customer Services Administrator Location: Near Banbury (own transport required) Salary: £24,000 - £25,000 per annum (DOE) Hours: Monday to Friday, 37.5 hours (8:30am - 5:00pm) Benefits for the CS Administrator: Competitive salary, Income cover protection,...


  • Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...


  • Banbury, Oxfordshire, United Kingdom Meriden Media Full time

    We are seeking a dedicated Customer Service Advisor to join our team at Meriden Media. This role is perfect for someone with solid previous office-based customer service experience who thrives in an ever-changing environment. Key responsibilities include handling customer inquiries, resolving customer issues, providing detailed product information,...