Customer Service Representative

3 weeks ago


Banbury, United Kingdom Meriden Media Full time
Job Title: Customer Service Advisor

At Meriden Media, we are seeking a dedicated and skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service and support to our clients.

Key Responsibilities:
• Handling customer inquiries via phone, email, and chat
• Resolving customer issues and complaints efficiently
• Providing detailed product information and guidance
• Processing orders and managing customer accounts
• Coordinating with suppliers and participating in production meetings
• Performing administrative tasks and maintaining accurate records

Requirements:
• Proven office-based customer service experience
• Excellent communication skills, both written and verbal
• Strong PC skills, including proficiency in Word, Excel, and Teams
• Ability to work well under pressure and adapt to changing situations
• Strong organisational and multitasking abilities

Benefits:
• Competitive salary
• Comprehensive training and development programs
• Friendly and supportive team environment
• Opportunities for career advancement

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