Customer Services Representative/ Strong Sales

7 months ago

Banbury, United Kingdom Keter UK Limited Full time

**Keter UK** is part of the KETER Group, a global company that has been active for over 75 years, currently operating factories and distribution centres in nine countries, with products sold in over 90 countries.

Keter is one of the world’s leading manufacturers and marketers of resin-based household and garden consumer products. With a focus on innovation driven by consumer insight, Keter provides an impressive range of furniture, storage and organization solutions to simplify and enhance the daily lives of consumers.

**Keter UK currently have an opening for a**:
**CUSTOMER SERVICE REPRESENTATIVE**

**(Banbury, UK)**

This is an exciting opportunity for an ambitious Customer Service Representative to join our growing team, based at our Banbury office. This is great for someone who relishes working in a fast-paced customer environment, The ideal person will have customer service experience with an interest in Outdoor products.

**Job Role**:
Liaises with a defined group of B2B clients to establish and monitor account activity, liaises with international group sites, logistics/carriers to ensure products delivered to the client’s requirements.

Accurately inputs and maintains sales orders from initial receipt, through validation, raising appropriate documentation in a timely manner. Processes orders and sets up new customer accounts.

Communicates and coordinates with internal departments (supply chain, sales, quality, marketing, consumer service, finance, investigates customer issues and complaints through to resolution.

Deals with order rejections and liaise with Supply Chain and Quality Departments, Organises workflow to meet customer timeframes, raises invoices, Updates order book movements in SAP, Prepares and distributes customer activity reports.

Monitors KPIs set by the business, Performs additional ad-hoc duties and collate reports for management as and when requested.

Behavioural Competencies:
You need to be resilient and able to do the routine parts of the job adequately; Be autonomous and independent, able to multitask and deal with confidential information; Ability to process and interpret large quantities of data and information accurately; Demonstrates a positive attitude; openness; Strong communication, facilitation and organisation skills; Team player that is proactive, flexible, eager to learn and build and ready to go the extra mile; Demonstrates and actively promotes the company values. Ability to work in a multicultural environment;
**Qualifications/Experience**

Proven track record in a similar position; Proficient in Microsoft Office, especially Excel. SAP is considered an advantage. Excellent verbal / Written communication and presentation skills;
**Your Profile**:
Can demonstrate significant experience in a similar position.

You are proficient in Microsoft Office, especially Excel and preferably have experience with SAP.

You are a team player that is proactive, flexible, eager to learn and build and ready to go the extra mile.

You have excellent verbal / written communication and presentation skills coupled with strong communication and problem-solving skills.

You are resilient and able to do the routine parts of the job adequately.

You are autonomous and independent, able to multitask and deal with confidential information.

You can process and interpret large quantity of data and information accurately.

You can demonstrate a positive attitude; openness.

**Our Goal**:
We believe innovation and customer orientation are essential at Keter. People are the most important part of our success and we wish all in our team to play an active role in our business.

We offer competitive benefits, Health cash plan, life insurance, pension scheme, up to 32 days holiday depending on the length of service excl Bank holidays, Staff sale scheme, reward and recognition program, modern working environment, Charity and Social activities throughout the year.

**Benefits**:

- On-site parking
- Wellness programmes
- Life insurance

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Customer Services Representative

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